CUSTOMER SERVICE REPRESENTATIVE

We are offering a role for a Customer Service Representative in order to become an integral part of our expanding team,

Are you a “people person” with a passion for delivering exceptional customer experiences? We’re looking for a Customer Service Representative to be the friendly voice and trusted support for our valued customers.

In this role, you’ll handle a variety of customer enquiries—via phone, email, and live chat—offering prompt, professional, and effective support. You’ll be an essential part of ensuring our customers feel heard, helped, and appreciated.

Commutable from Alcester, Redditch, Bidford Upon Avon, Alvechurch, Henley-in-Arden, Northfield, Bartley Green, Bromsgrove, Earlswood and Inkberrow

KEY BENEFITS

• Salary: Up to £25,000 - £27,000 Dependant on experience
• Plenty of free parking on site
• Exquisite working environment
• Lunchtime Friday finish
• Recent investment
• Long established and stable business
• Top quality products
• Charity events
• Friendly, supportive team

RESPONSIBILITIES for CUSTOMER SERVICE REPRESENTATIVE

• Respond to customer queries via phone, email, and chat in a timely and professional manner
• Provide accurate information about products, services, and orders
• Resolve customer complaints with empathy and efficiency
• Process orders, returns, and refunds
• Work collaboratively with internal teams to solve customer issues
• Maintain up-to-date product knowledge to provide informed support
• Keep detailed records of customer interactions in our CRM system

REQUIREMENTS for CUSTOMER SERVICE REPRESENTATIVE

• Previous experience in a customer service or call centre role preferred
• Strong verbal and written communication skills
• Excellent IT skills, with Outlook and excel
• A calm, patient, and friendly demeanour
• Proactive problem solver with a positive attitude
• Able to multitask and work well under pressure
• Tech-savvy and comfortable learning new systems
• A team player who thrives in a fast-paced environment

A fantastic opportunity for a maintenance engineer to join a global manufacturing company based near Stourport. My client is a multi-national UK firm supplying to stores across the UK and Europe.   

My client is looking for looking for a maintenance engineer to join their night shift, who will be responsible for the maintenance and repair of all production equipment, keeping down-time to a minimum. 

Maintenance Engineer Role Benefits:

• Salary £55,305
• 25 Days + BH 
• Company pension with Scottish Widows. 
• Free eyecare. 
• Death in service. 
• Critical illness cover. 
• Big retailer discounts. 
• Holiday purchase scheme. 
• Volunteering days. 

Maintenance Engineer Duties include:

• Monday – Friday (22:00 – 06:00) 
• Ensure all machines are running at all times.
• Diagnose and repair machine faults.
• Respond to breakdowns. 
• Carryout TPM and PPM work. 
• Open communication with shift leaders. 
• Reduce downtime and increase efficiency.

 
Maintenance Engineer Requirements include: 

• Recognised electrical qualifications. 
• PLC fault finding (Advantageous).  
• Hydraulics and Pneumatics experience. 
• Ability to read circuit diagrams.
• Experience with conveyors. 
• Single and Three phase power supplies. 
• AC and DC Drives. 

An overall brilliant opportunity to join a very well-established company in the Kidderminster area. If this sounds like the ideal opportunity for you, please apply to find out more details.  

This Maintenance Engineer position is commutable from:  Kidderminster, Droitwich Spa, Worcester, Bromsgrove, Stourport, Redditch and surrounding areas. 

TOOLMAKER / JIG AND FIXTURE MAKER

We are seeking a TOOLMAKER / JIG AND FIXTURE MAKER, to strengthen the Toolroom.

We are a long-established manufacturing organisation, supplying into a broad range of different industry sectors, such as agriculture, construction, defence, medical and education to name but a few.

As our Toolmaker / Jig and Fixture Maker, you will be joining a friendly team, repairing and manufacturing tools, dies and fixtures.

Why Join Us?

• Opportunity to be an integral part of our growing team
• Genuine room for growth and career advancement
• Collaborative, down to earth, and supportive work environment
• Enabling you to contribute to a diverse range of projects

COMMUTABLE FROM: - Worcester, Hereford, Bromsgrove, Kidderminster, Halesowen, Tewkesbury, Droitwich, Bromyard, Evesham, Redditch, Cheltenham and Ledbury

BENEFITS

• £30,000 - £33,000 dependant on experience
• Paid Overtime
• Days – Monday to Friday
• Plenty of parking available
• 25 Days holiday
• Health and wellbeing programmes
• On-site parking
• Busy, growing organisation
• Friendly, down-to-earth team
• Expected to continue to grow in 2025

DUTIES

• Manufacture, and repair tools, dies, and fixtures
• Working from engineering drawings and specifications
• Operate lathes, milling and grinding machines
• Work with the engineering team to optimise tool designs, to make the parts faster

REQUIREMENTS

• Proven experience of producing Jigs and Fixtures
• Must have gained this experience from a manufacturing environment
• To have the ability to read engineering drawings
• To have an understanding of machining processes
• Happy to work a Days role

We are looking to interview now, send your CV over ASAP!

We are a well-established and highly regarded manufacturing business with a track record of providing top quality products into a stable industry sector. 

With a low staff turnover, we offer a stable and supportive work environment for our employees and due to a promotion in the team we are seeking an experienced maintenance technician to join us. 

Benefits for the successful Maintenance Technician: 

As a valued member of our Maintenance team, you will enjoy the following salary and benefits:

• Starting Salary of £48,000 
• Paid Overtime at Premium Rates
• Company Funded Pension & Life Assurance
• Company Funded Sick Pay
• Paid Holiday 
• Onsite Parking 
• Genuine Company Funded Training
• Working within a Stable Non-Automotive Manufacturing environment, supporting a wide variety of plant and equipment

Duties of a Maintenance Technician

The role will see you working within a team undertaking both planned and reactive maintenance to plant and equipment and would ideally suit an engineer with experience of supporting plant and equipment within either a manufacturing, process or production environment. 

Requirements of a Maintenance Technician

• Proven experience in undertaking planned and reactive maintenance to plant and equipment within either a manufacturing, process or production environment.
• Hold a Multi skilled ability, ideally with some exposure to supporting Plc Controls, CNC or Robot Technology.
• Be Apprentice trained and hold City & Guilds or NVQ accreditation within either an Electrical or Mechanical discipline. 

The Maintenance Technician role is commutable from Cradley Heath, Dudley, Kidderminster, Stourbridge, Quinton & Bromsgrove.

We are seeking to recruit a number of Multi-skilled Maintenance contractors to support our plant with a key project.  

You will be required to undertake both planned and reactive maintenance tasks to our wide range of production machinery that will require you to hold good multi skilled abilities.

Linked to your multi skilled abilities you must also hold some exposure to supporting Plc controls and robotic applications and ideally have undertaken three phase installation work. 

Ideally you will be apprentice trained but must hold formal qualifications electrically to a City & Guilds or NVQ standard, having gained your maintenance experience within a fast moving manufacturing or production environment. 

In return for your skills and experience we offer a negotiable hourly rate and ongoing work for up to six months. 
 
*Please note that as this project falls inside IR35, we will have to pay you via a FCSA accredited Umbrella. 

Commutable from Birmingham, Bromsgrove, Kidderminster, Kings Norton, Rowley Regis, Walsall & Wolverhampton.

We are a well-established and highly regarded business with a track record of providing top quality products into a stable industry sector. 

With a low staff turnover, we offer a stable and supportive work environment for our employees and don’t work night shifts. 

As a Multi Skilled Maintenance Engineer, you will have the opportunity to work in a technically diverse setting, gaining exposure to a wide range of plant and equipment. 

Benefits: 

As a valued member of our team, you will enjoy the following salary and benefits:

• Competitive Salary: c£43,000
• Company Funded Pension
• Bespoke Day Working 
• Free Onsite Parking 
• Exposure to a Technically Diverse Environment
• Opportunities for Career Advancement 
• Working within a stable Engineering Sector, far away from the highs and lows of the Automotive Sector. 

Duties of a Maintenance Engineer:

Working within a small but effective team you will be required to undertake both planned and reactive maintenance to our wide range of production plant & equipment. 

Requirements of a Maintenance Engineer:

As a maintenance engineer you must hold formal mechanical qualifications to either a City & Guilds or NVQ standard, allied ideally to some Electrical training. 

In addition you must also have experience of undertaking planned and reactive maintenance to plant and equipment within either a process, production or manufacturing environment.  

This is a great opportunity to move your career into a bespoke day working role, where you will be secure in the knowledge that you will be in a stable working environment and classified as a Key Worker. 

This Role is Commutable From: Alvechurch, Bromsgrove, Lapworth, Redditch, Studley & Wythall 

TOOLMAKER

We are offering an exceptional opportunity for a TOOLMAKER.

This is an exciting Organisation to be part of, you would be joining a prestigious, state of the Art manufacturing organisation. Specialising in either high quality off the shelf modules, to individual new developments. We are very much at the forefront of brand -new technology.

We have been providing pioneering technologies and products to our customers worldwide for a number of years now, out teams are accomplished teams of experts, highly specialised in the development, industrialisation and production.

We will be moving to Worcester towards the end of the year.

ONLY RELEVANT TOOLMAKING  EXPERIENCE WILL BE CONSIDERED, MUST HAVE THE RIGHT TO WORK IN THE UK

Commutable from Birmingham, Halesowen, Stourbridge, Worcester, Bromsgrove, Kidderminster, Harbourne, Moseley, Droitwich, Redditch and Ledbury.

KEY BENEFITS

• Salary: £37,000
• Free parking on site
• DAY position
• Overtime Paid
• Early Friday finish
• Large, stable well -established business
• Super long- term prospects
• Friendly supportive team

RESPONSIBILITIES

• Cleaning & Degreasing –
• Precision Assembly & Dismantling – Regrind parts, replace tooling punches & dies, and restore tools to full functionality.
• Using conventional tool room equipment (surface grinders, millers, drilling machines, lathes).
• Preventative Die Maintenance 
• Adjustments & Repairs 
• Assisting press shop setters to keep tools in production and avoid unnecessary downtime.
• Breakdown Support 
• Ensure modifications are properly recorded for long-term reliability
• Working Days

REQUIREMENTS

• Apprentice trained ideally
• Experience of Toolmaking
• Crane and Forklift truck licence is required, but training can be provided if not
• Happy to work days

Due to retirement, I have a great opportunity for a Maintenance Engineer to start working for a global company that provide services for the building industry worldwide. My client has secured massive investment and is moving to a brand-new facility. 

My client needs an electrically bias Maintenance Engineer to join their double day shift to look after plant and equipment. This role will be perfect for someone who has supported presses or similar kit.   

Maintenance Engineer Role Benefits:

• £46,000
• Overtime (x1.5 – x2). 
• Early finish Friday / Late Start Monday. 
• Bonus 
• 6% Pension.
• Food days. 
• Training. (PLC’s, IPAF, Welding). 

Maintenance Engineer Duties include:

• Double Days. (06:00 – 14:30 / 10:30 – 19:00)  
• Planned and preventive maintenance. 
• Working with presses. 
• Update maintenance logs. 
• Reactive maintenance. 
• Fill in for maintenance manager in absence. 
• Promote health and safety on site. 

.
Maintenance Engineer Requirements include: 

• Recognised electrical qualifications. 
• Siemens S7 fault finding. 
• Ability to interpret electrical drawings. 
• Hydraulic and Pneumatic experience.
• Experience using CMMS. 
• Fault finding abilities electrical and mechanical. 
• Welding (Can be trained). 
• Excellent teamwork and organization skills. 

Please apply find out more about this fantastic role. 

This Maintenance Engineer position is commutable from: Stourbridge, Bromsgrove, Worcester, Kidderminster, Dudley, Stourport, Droitwhich and surrounding areas. 

A massive opportunity for a Maintenance Engineer to join a global company based in Kidderminster. With an annual turnover of £3.5 billion my client is the world market leader in its sector. They have over 200 plants worldwide in over 30 different countries, including 16 in the UK. 

My client is looking for a multi-skilled maintenance engineer to join their 4 on / 4 off continental shift at one of their biggest UK sites. Loaded with benefits and a great salary package, if this job sounds appealing to you, please read on. 

Maintenance Engineer Benefits:

• £51,916.66 (Rising with grading system).  
• Premium OT. 
• Company pension. 
• Share scheme. 
• Health and wellbeing. 
• Life assurance. 
• Training and progression. 

Maintenance Engineer Duties: 

• Continentals (4 on / 4 off). 
• Carrying out essential maintenance to plant and equipment. 
• Attend breakdowns. 
• Keeping CMMs up to date. 
• Keeping downtime to a minimum. 
• Involved with project work. 
• Ensure machine and plant safety standards are kept. 

Maintenance Engineer Requirements: 

• NVQ Level 3 or equivalent in an engineering discipline. 
• Must be electrically qualified. 
• Must be multi-skilled. 
• Familiarity with Siemens S7 PLC’s. 
• Hydraulic and Pneumatic experience. 
• Mig and Arc welding. 
• Fabrication experience. 
• Experienced maintenance in a manufacturing environment.
• Heavy engineering experience (advantageous). 

This is a huge opportunity for a Maintenance Engineer so please apply to find out more details. 

This Maintenance Engineer position is commutable from: Kidderminster, Stourbridge, Dudley, Worcester, Bromsgrove, Droitwich, Stourport and surrounding areas. 

A massive opportunity for a junior Electrical Engineer to join a global company based in Kidderminster. With an annual turnover of £3.5 billion my client is the world market leader in its sector. They have over 200 plants worldwide in over 30 different countries, including 16 in the UK. 

My client is looking for an Engineer who may have finished their electrical qualifications and looking for a company to take them to the next level. You will work with them on their 4 on / 4 off continental shift at one of their biggest UK sites. They will develop you and train you in becoming a fully fledged maintenance electrician, with PLC programming courses and mentorship from engineers they have on site. This role is packed with benefits, a great rate of pay and security. 

Junior Electrical Engineer Benefits:

• Salary £47,800 starting. (£55,000 fully trained). 
• Premium OT and shift cover. (Engineers taking home £60,000+). 
• Company pension.
• Training and Progression. 
• Holiday trading. 
• Life assurance.
• SIP (Share Scheme).  
• Private Medical / Dental Options. 
• Tech Scheme. 
• Cycle to Work Scheme. 
• Perkpal – discounts / cashback from various retailers.

Junior Electrical Engineer Duties: 

• 4 on / 4 off Continental Shift.  
• Install and/or maintain plant machinery. 
• Operate a preventative electrical maintenance system. 
• Fault finding and repairing any electrical or electro-mechanical related problems. 
• Ensure that all plant and machinery is kept in a good working and clean condition.
• Program all Siemens & other PLC equipment. 
• Assist with the installation of new plant equipment. 

Junior Electrical Engineer Requirements: 

• Electrically trained or hold an electrical qualification. 
• 18th edition (advantageous).
• Manufacturing or facilities background. 
• Hard working, willing to learn and flexible. 

This is a huge opportunity for an Electrical Maintenance Engineer so please apply to find out more details. 

This Junior Electrical Engineer position is commutable from: Kidderminster, Stourbridge, Dudley, Worcester, Bromsgrove, Wolverhampton, and surrounding areas.