This is a fantastic opportunity to join a leading business who are in a period of exciting growth. They are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, a business that has doubled in size these last few years.

They are proud of their fast-paced and dynamic manufacturing environment, where customer satisfaction and continuous improvement are at the heart of everything that they do.

Planning Coordinator Pay, Hours and Benefits

• £25,000 - £26,000 (possibly negotiable)
• 37.5 hours per week, Monday – Friday, 9:00am – 5:00pm
• 23 days holiday plus bank holidays
• Life insurance cover
• Employee Assistance Programme

The Planning Coordinator role is commutable from the following areas: Derby, Nottingham, Sutton in Ashfield, Mansfield, Chesterfield.

Planning Coordinator Role Overview

If you are looking for a job where you can genuinely go home at the end of the day saying that you’ve made a positive difference to someone’s life, then this is the role for you! This is a role with a family-owned business who are expanding in the UK and internationally. Customer Care / the Customer Experience is key to this role - you will have the opportunity to see customers through the whole process to a successful outcome.

Planning Coordinator Candidate Requirements

• A planning professional with excellent customer service and great organisational skills
• Self-management with a ‘can do’ attitude
• Excellent telephone manner
• A genuine passion for helping people
• Confidence using Microsoft Excel, Word, internet & email
• Accuracy and attention to detail
• Logical approach
• Able to work to agreed process & procedures to meet and excel customer expectations

Planning Coordinator Key Responsibilities

• Liaising with installation partners and customers to arrange installation of products
• Planning and organising installations using our business system
• Completing all documentation with the highest levels of accuracy and providing this to the relevant parties
• Dealing with queries relating to installation and finding solutions
• Dispatch and track products and update stakeholders of any issues
• Maximising opportunities for installations
• Ensuring all documentation is received following installations and actioned
   

Company

With a reputation built on precision, innovation, and long-term client partnerships, this UK-based organisation delivers tailored solutions that consistently exceed expectations. Founded over four decades ago, it has grown from a regional specialist into a nationally recognised force, respected for its technical expertise and ability to tackle complex challenges with confidence. Combining cutting-edge technology with in-house manufacturing and a strong commitment to sustainability, it supports some of the country’s most demanding construction environments. Its proven track record, deep-rooted knowledge, and collaborative approach have earned it a leading position in its field, trusted by major developers, contractors, and repeat clients across the UK.

Piling Design & Estimating Engineer Salary, Hours and Benefits

• Salary to be discussed at application stage
• 41.5 hours per week 
• Potential for hybrid working
• Company sick pay
• Bupa Dental Insurance
• Healthcare
• Christmas shutdown. 
• Life assurance, 4x annual salary

Commutable From: Birmingham, Coventry, Tamworth, Burton Trent, Derby, Nottingham, Leicester

Piling Design & Estimating Engineer Role Overview / Candidate Requirements

• The Piling Design & Estimating Engineer will hold a relevant engineering degree and MSc or bias towards Geology/Geotechnics preferred.
• This role is pivotal - it provides much diversity, providing support to the design & estimating elements of the piling, foundations and ground improvement techniques, ensuring compliance with the company management system and business strategy.
• The successful candidate will have significant design experience and be competent designing bearing piles, tension piles laterally loaded piles and retaining walls. Design includes both tender and contract design and site redesign as required. 
• Having a degree in Civil Engineering, Engineering Geology or another relevant subject will be the minimum required, with an MSc and Chartered Engineer status being preferable.
• The individual will assist in the management of incoming piling enquiries, including assessment of opportunities and allocation of tenders/designs and includes estimating, tendering and client interaction / negotiation to the point where orders are secured, and provide ongoing support throughout the life of a project if required.
• The person in this role will also act as a mentor to the junior members of the team and help with their training and development. There will be some work providing support dealing with site issues as and when these arise. This includes contract redesigns, rectification of design issues and liaising with external approving authorities and Engineers if required.

Piling Design & Estimating Engineer Key Responsibilities (but not limited to)

• The Piling Design & Estimating Engineer will assess suitability of incoming enquiries for tendering.
• Ensure that all estimates are prepared in line with Work Instruction Documents.
• Review the contract documents and determine the most appropriate technical and commercial piling solution.
• Undertake estimating activities, ensuring that estimates are delivered in such a manner that maximises the potential to obtain the order.
• Submit tenders by required tender dates and input / update Salesforce - Chase up submitted tenders.
• Prepare and submit formal design packages for live projects.
• Maintain design responsibility for piling changes that occur post order receipt.

Company

This is a fantastic opportunity with a global company that continues to grow, both in size and revenue. They consider themselves to be agile and highly innovative, embracing the technology associated within the industry. The business has a strong family culture which provides a positive working environment where employees feel valued and trusted.

If you are looking for an established career with a global leader in a period of real exciting growth, a business who are big advocates of organic growth and development of their staff, then this will be ideal for you!

Manufacturing Engineer Role Overview

The Manufacturing Engineer will define, develop & implement equipment, processes and standards of working for application within the production environment.

Forming part of the company global operations and reporting into the Manufacturing Engineering Manager, the Manufacturing Engineer will work cross functionally with Product Design and Testing, Supply Chain, Production Engineering, Plant Maintenance and Quality functions and be instrumental in ensuring robust design and development of manufacturing and production systems and processes in a planned and intentional manner, working ahead of business operational requirements strategically.

Salary, Hours and Benefits

• £35,000 - £40,000
• 7:30am – 4:00pm Monday – Thursday, 1:00pm finish on Friday’s 
• The chance to join a very successful hypergrowth business
• Excellent company pension
• Company bonus
• 33 days holiday (including bank holidays)
• Cash health plan

Commutable From: Dudley, Wolverhampton, Birmingham, Walsall, Kidderminster  

Candidate Requirements

• HND or equivalent qualification in Mechanical / Manufacturing Engineering or similar qualification.
• Working experience in a high speed, high pressure electro-mechanical manufacturing and production environment within a Manufacturing Engineering function would be highly advantageous.
• Hands on experience in use and application of PFMEA, Control Plan and Process Flow tools.
• Strong track record in continuous improvement and project management.
• Experience of Industrial design and Engineering (Factory layout, assembly process development).
• Proven aptitude for detail, process control and documentation.
• Demonstrate ability to work with commercial acumen and consideration within manufacturing design and development.

About you

• The Manufacturing Engineer will be a process led, proactive and pragmatic engineer with a good eye for detail.
• Good background skills in project, task and prioritisation management and communication.
• Able to demonstrate experience in an electro-mechanical environment at a practical level.
• You will have a background in process design and development that includes a strong understanding of whole-of-factory level impact and commercial considerations with regard to large change projects as well as continuous improvement initiatives.

Key Responsibilities

• Planning, managing and delivering manufacturing programmes for process, equipment, tooling and factory layout improvements, as well step-change ground-up projects
• Engineering solutions for manufacturing and production that deliver benefits in efficiency, quality and accuracy both today and for the future state
• Managing and planning product changes (quality cost and time justification for and against within manufacturing, supporting NPI as part of a cross functional business wide team)
• Future design and development of factory layout scenarios and process flow design in line with operational strategy
• Supporting production engineering with longer term continuous improvement projects
• Development of manufacturing standards, processes and measures in line with the business performance that can be translated globally across Operations

Desirable Experience

Any of the below would be useful but aren’t essential:
Experience in using AutoCAD or similar plant layout design CAD software, Working knowledge of production lean methodologies and associated tools i.e. OEE, TPM, 5S, Experience of working with quality management systems within manufacturing and production, Practical application of industry standard problem-solving tools i.e. 8D, 5Y, Team and project leadership experience in similar environment or role, Background and experience in automation solutions for production in similar industry or environment, Experience in jig and tool design, Ability to read and produce engineering drawings

This is a fantastic opportunity to join a leading business who are in a period of exciting growth. They are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, a business that has doubled in size these last few years.

They are proud of their fast-paced and dynamic manufacturing environment, where customer satisfaction and continuous improvement are at the heart of everything that they do.

Manufacturing Supervisor Pay, Hours and Benefits

• £36,000 - £40,000 
• 37.5 hours per week, Monday – Friday, 7:00am – 3:00pm (with some flexibility)
• 23 days holiday plus bank holidays
• Life insurance cover
• Employee Assistance Programme

The Manufacturing Supervisor role is commutable from the following areas: Derby, Nottingham, Sutton in Ashfield, Mansfield, Chesterfield.

Role Overview

The Manufacturing Supervisor will be responsible for managing the Fabrication, Welding, Machine shop and Paint shop teams to ensure the efficient manufacturing of quality products, playing a crucial role in driving performance improvements and ensuring targets are met. Championing continuous improvement in all activities and areas of responsibilities.

Manufacturing Supervisor Candidate Requirements

• A minimum of HND in Engineering (ideally)
• 4+ years of relevant manufacturing experience
• Experience in a technical manufacturing environment
• IOSH/NEBOSH Certificate
• Strong leadership skills with the ability to motivate and train teams
• Ability to prioritize tasks and meet targets
• Excellent communication and problem-solving skills
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Strong understanding of ISO 9001
• Knowledge of 5S an Lean manufacturing principles
• Driving License

Manufacturing Supervisor Key Responsibilities (but not limited to)

• Oversee daily operations to ensure production targets and quality standards are met.
• Lead, motivate, and manage a team of production employees to ensure efficient and high-quality manufacturing processes.
• Monitor production performance and identify opportunities for process improvements.
• Ensure compliance with health, safety and environmental standards at all times.
• Ensure all products meet quality standards and compliance requirements
• Train and develop team members to enhance skills and efficiency
• Coordinate with other departments (quality control, maintenance, etc.) to ensure smooth operations.
• Conduct regular team meetings to discuss performance, safety updates, and key objectives.
• Monitor production processes and implement continuous improvement initiatives
• Address any operational issues promptly and work towards effective resolutions.
• Ensure that production targets are met on time, while maintaining high standards of quality and safety.
• Support and drive lean manufacturing initiatives and continuous improvement projects.

Company

This is a fantastic opportunity with a global company that continues to grow, both in size and revenue. They consider themselves to be agile and highly innovative, embracing the technology associated within the industry. The business has a strong family culture which provides a positive working environment where employees feel valued and trusted.

If you are looking for an established career with a global leader in a period of real exciting growth, a business who are big advocates of organic growth and development of their staff, then this will be ideal for you!

Segment Product Manager Salary and Excellent Benefits

• £60,000 - £70,000 dependant on experience
• Hybrid working
• Excellent company pension
• 33 days holiday (including bank holidays)
• Company bonus
• Dental and health benefits
• Life insurance
• Annual group shares
• Fantastic work environment
• Your chance to work for a global company who going through exponential growth

Commutable From: Birmingham, Walsall, Dudley, Kidderminster, Wolverhampton, Telford

Role Overview

The Product Manager is responsible for leading growth strategy, profitability, and optimisation across your assigned segment and regional product portfolio.  

The successful candidate will have strong technical aptitude and a strategic mindset.  You will be instrumental in leading the growth of a key strategic segment. This is an excellent role for a product management, sales, or technical professional in the industrial controls or electrical safety industries.

Segment Product Manager Essential Candidate Requirements

• Engineering or technical degree is highly preferred.
• 5-8 years of experience in Product Management, Technical, or Sales function within a technical B2B environment.
• Experience with industrial access controls, smart device products or electrical safety products would be hugely advantageous. 
• Knowledge of the Food & Beverage market preferred.
• Strong technical aptitude with ability to develop working knowledge of industry standards.
• Experience working with distribution channel and multiple paths to market.
• Ability to create strong relationships and collaborate across the global organization.
• Understanding of product development and demonstrated execution from Voice of Customer to NPD launch.
• Excellent communication and presentation skills, ability to simplify complex concepts.

Segment Product Manager About You

• Straightforward to deal with and have no interest in politics.
• Curious and believe in customer and market led innovation.
• Fiercely collaborative.
• Need to be able to be a strategic thinker AND deliver results.

Segment Product Manager Key Responsibilities

• Lead the implementation of Segment strategy to achieve significant profitable growth.
• Establish deep understanding of Segment applications and technical standard requirements. Maintain global Segment Application Map, ensuring PM team and other key stakeholders are actively aware of updates.
• Manage the existing regional product portfolio, including pricing, revenue, profitability, and appropriate product line optimization.
• Support development of global product roadmap, providing insight and direction for products in assigned region.
• Develop deep customer and market knowledge through market, competitor, and VOC research to inform and enhance the segment’s growth strategy.
• Create detailed, market driven product definition and supporting business cases to feed NPD pipeline. In partnership with cross-functional teams, define ‘Go to Market’ strategy to ensure NPD projects are delivered on time and effectively meet the needs of the market.
• Drive channel partner and customer engagement through webinars, tradeshows, onsite visits, and other training programs in support of Segment growth targets. 
• Communicate strategy, industry trends, wins/ best practices, and competitive intelligence across all functional groups and regions, including Sales, Engineering, Marketing, and Operations.

Company

This is a fantastic opportunity with a global company that continues to grow, both in size and revenue. They consider themselves to be agile and highly innovative, embracing the technology associated within the industry. The business has a strong family culture which provides a positive working environment where employees feel valued and trusted.

If you are looking for an established career with a global leader in a period of real exciting growth, a business who are big advocates of organic growth and development of their staff, then this will be ideal for you!

Electronics Engineer Salary and Excellent Benefits

• £45,000 - £53,000 dependant on experience
• Hybrid working
• Excellent company pension
• 33 days holiday (including bank holidays)
• Company bonus
• Dental and health benefits
• Life insurance
• Annual group shares
• Fantastic work environment
• Your chance to work for a global company who going through exponential growth

Commutable From: Birmingham, Walsall, Dudley, Kidderminster, Wolverhampton, Telford

Role Overview

This highly successful, hypergrowth business is looking to recruit an Electronics Engineer to support the continuing growth of their design department. The Electronics Engineer is responsible for designs, tests and implements hardware and embedded software to extend the company product range. The role will involve working as part of the engineering and wider project teams to ensure products meet the requirements of the customer and product standards.

Electronics Engineer Essential Candidate Requirements

• Electronics Engineer degree or similar. 
• Proven experience in embedded firmware design, development, and testing.  
• You will have demonstrable experience in new product development and product development processes.
• Experience in electronics hardware design, development, and testing; including PCB schematic design and layout.

Other Required Experience

• EMC design and test.
• Creation of supporting design documentation, development reports, BoM, build packs.
• Architecture design and architecture design tools.
• Firmware unit, integration, and system testing. 
• Design validation processes – FMEA, DFM.  

Electronics Engineer Key Responsibilities

• Design and maintenance of hardware and embedded software for use within new and existing products.
• Observe existing processes and identify areas of improvement. 
• Assessment and documentation of products against specifications and standards.
• Running effective testing and diagnostics that validate product requirements.
• Coordinate with and assist other departments.
• Liaising with other departments to ensure projects are completed to specifications.
• Writing specifications, instructions, reports, and handling other required administrative duties.
• Provide high level technical support for company products. 
• Showing initiative and keeping up with advancements in Electronics.

Company

This is a fantastic opportunity with a global company that continues to grow, both in size and revenue. They consider themselves to be agile and highly innovative, embracing the technology associated within the industry. The business has a strong family culture which provides a positive working environment where employees feel valued and trusted.

If you are looking for an established career with a global leader in a period of real exciting growth, a business who are big advocates of organic growth and development of their staff, then this will be ideal for you!

Software Engineer Salary and Excellent Benefits

• £45,000 - £53,000 dependant on experience
• Hybrid working
• Excellent company pension
• 33 days holiday (including bank holidays)
• Company bonus
• Dental and health benefits
• Life insurance
• Annual group shares
• Fantastic work environment
• Your chance to work for a global company who going through exponential growth

Commutable From: Birmingham, Walsall, Dudley, Kidderminster, Wolverhampton, Telford

Role Overview

Due to continued exciting growth, our global client requires an additional Software Engineer to join their growing software team. The role involves working on a variety of applications including tools used during the selection, sales and manufacture of their products, their own industrial access control solution, along with some exciting new projects intended to enhance the growth of the business

Software Engineer Essential Candidate Requirements

• Degree in Computer Science, Software Engineering, or related discipline.
• Proven / demonstrable experience and knowledge of C#, Winforms and ASP.NET Core.
• Knowledge of SQL server databases.
• A broad range of software development skills, ideally including some mobile application development.

Software Engineer Desirable Requirements

• Awareness of Scrum, Azure DevOps
• Experience of version control (Git / Team Foundation Version Control)

Software Engineer Key Responsibilities

• Design, development, testing and release of new software applications.
• Maintenance, support and enhancements of existing software applications.
• Assisting the technical support team with customer queries.

Company

This is a fantastic opportunity with a global company that continues to grow, both in size and revenue. They consider themselves to be agile and highly innovative, embracing the technology associated within the industry. The business has a strong family culture which provides a positive working environment where employees feel valued and trusted.

If you are looking for an established career with a global leader in a period of real exciting growth, a business who are big advocates of organic growth and development of their staff, then this will be ideal for you!

Junior Design Engineer Salary and Excellent Benefits

• Up to £27,000 - £30,000
• Hybrid Working
• Excellent company pension
• 33 days holiday (including bank holidays)
• Company bonus
• Dental and health benefits
• Life insurance
• Annual group shares
• Fantastic work environment
• Your chance to work for a global company who going through exponential growth

Commutable From: Birmingham, Walsall, Dudley, Kidderminster, Wolverhampton, Telford

Role Overview

At the heart of this businesses continued success and growth, is its ability to take its successful and proven product range and work closely with our customers to adapt it and solve problems.  They are recruiting for a Junior Design Engineer to join a small team that works with the customer requirements to create and maintain a wide variety of customer products and configurations.

The role includes designing and documenting the products, in their drawing and ERP systems as well as working closely with the new Products, Manufacturing and Production teams to ensure quality and efficiency throughout manufacturing.

The role offers great development for junior engineers who want to use their knowledge and gain broad experience in a successful manufacturing company.  With a tremendous track record of growth and part of a highly successful group, the business provides an unrivalled combination of broad engineering experience and opportunities for future development.

Junior Design Engineer Candidate Requirements and Experience

• Degree or a similar qualification in Mechanical Design Engineering or comparable subject.
• Experience in 3D CAD software CREO and Windchill would be highly advantageous (other similar CAD software will be considered).
• Ability to accurately read, layout and create 2D Engineering drawings.
• Understanding of geometric tolerances and other similar Engineering principles.
• Experience or understanding of ERP software(s) (Microsoft Navision preferred).

Junior Design Engineer Desirable Requirements

• Understanding of basic Electronics and Mechatronic principles to aid in creation of wiring diagrams and drawings.
• Experience of hands-on approach to product testing.

Junior Design Engineer Key Responsibilities

• Create bespoke product designs and configurations for customers including creation of dimensional product drawings and wiring diagrams for product installation and use.
• Create wiring diagrams and assembly drawings or instructions for the company’s manufacturing team. 
• Create and maintain product BOMs and Routings within the ERP system.
• Carry out small product design and development projects, assisting NPD and Manufacturing Engineering teams.
• Assist the Technical Support team with customer queries.

Company

This is a fantastic opportunity with a global company that continues to grow, both in size and revenue. They consider themselves to be agile and highly innovative, embracing the technology associated within the industry. The business has a strong family culture which provides a positive working environment where employees feel valued and trusted.

If you are looking for an established career with a global leader in a period of real exciting growth, a business who are big advocates of organic growth and development of their staff, then this will be ideal for you!

Junior Software Engineer Salary and Excellent Benefits

• Up to £27,000 - £30,000
• Excellent company pension
• 33 days holiday (including bank holidays)
• Company bonus
• Dental and health benefits
• Life insurance
• Annual group shares
• Fantastic work environment
• Your chance to work for a global company who going through exponential growth

Commutable From: Birmingham, Walsall, Dudley, Kidderminster, Wolverhampton, Telford

Role Overview

This growing business requires a Junior Software Engineer to join their growing software team.
The primary focus of this role will be supporting the existing Software Engineer by taking on the maintenance and improvement of their existing suite of tools that are used both internally within the business, and by their customers and channel partners. These tools interface to the various eCommerce platforms in use and enable the configuration and selection of products prior to sale and manufacture.

Junior Software Engineer Candidate Requirements and Experience

Requirements

• Degree in Computer Science, Software Engineering, or related discipline
• Experience and knowledge of C# and Winforms
• Experience of HTML and Web development

Desirable Requirements

• Knowledge of SQL databases
• Awareness of Scrum, Azure DevOps
• Experience of version control (Git / Team Foundation Version Control)

Junior Software Engineer Key Responsibilities

• The Junior Software Engineer will maintain existing software-based customer tools.
• Develop, test, release enhancements to existing customer tools.
• Whilst the role will primarily focus on customer tools it will include opportunities to be involved with other projects.
• Assisting the technical support team with customer queries.

Company

This is a fantastic opportunity with a global company that continues to grow, both in size and revenue. They consider themselves to be agile and highly innovative, embracing the technology associated within the industry. The business has a strong family culture which provides a positive working environment where employees feel valued and trusted.

If you are looking for an established career with a global leader in a period of real exciting growth, a business who are big advocates of organic growth and development of their staff, then this will be ideal for you!

Junior Electronics Engineer Salary and Excellent Benefits

• Up to £27,000 - £30,000
• Excellent company pension
• 33 days holiday (including bank holidays)
• Company bonus
• Dental and health benefits
• Life insurance
• Annual group shares
• Fantastic work environment
• Your chance to work for a global company who going through exponential growth

Commutable From: Birmingham, Walsall, Dudley, Kidderminster, Wolverhampton, Telford

Role Overview

We are looking to recruit a Junior Electronics Engineer to support the continuing growth of our client’s design department.  A Junior Electronics Engineer supports the design, test and implementation of hardware and embedded software to extend the company product range. The role will involve working as part of the engineering and wider project teams to ensure products meet the requirements of the customer and product standards. 

Junior Electronics Engineer Candidate Requirements and Experience

• The Junior Electronics Engineer will hold a degree or similar qualification in Electronics Engineering or comparable subject.
• Experience in electronics hardware design, development, and testing; including PCB schematic design and layout. This includes experience gained whilst at university or similar. 
• Experience in embedded firmware design, development, and testing. This includes experience gained whilst at university or similar. 
• Experience in the use of laboratory equipment such as, oscilloscopes, digital multi meters, bench power supplies. 
• Understanding of the following would be fantastic - new product development, EMC design and test, design validation process – FMEA, DFM, firmware unit, integration, and system testing. 

Junior Electronics Engineer Key Responsibilities

• Maintenance of hardware and embedded software for use within products.
• Building of prototypes.
• Running effective testing and diagnostics that validate product requirements.
• Assessment and documentation of products against specifications and standards.
• Writing instructions, reports, and handling other required administrative duties.
• Coordinate with and assist other departments. 
• Observe existing processes and identify areas of improvement. 
• Showing initiative and keeping up with advancements in Electronics.

Role and Company Overview

This is an excellent opportunity for an experienced CNC Machinist to join a bespoke and successful engineering business. A global supplier with several decades of experience, this is one of their most exciting periods, with an increase in demand for their product leading to growth and investment onsite.

The CNC Machinist role is a newly created position, you will be a key part of the current team.

CNC Machinist Salary and Benefits

• £30,000 - £32,000
• 37.5 Hours per week, 8:00am – 4:00pm Monday to Friday
• Paid overtime
• Private health scheme 
• Company performance bonus
• Sick pay
• •Immediate Start available

This position is commutable from – Burton upon Trent, Tamworth, Cannock, Walsall, Lichfield, Burntwood

CNC Machinist Candidate Requirements 

• Programming experience 
• The CNC Machinist will ideally have experience of XYZ Lathe and Bed Mills
• Exposure to ProtoTRAK control experience would be useful, but training could be provided if needed
• Experience in manual turning, milling & drilling would be an advantage
• Any experience with CMM would be an advantage
• Haas operation experience would be a significant advantage

This is a fantastic opportunity to join a European leading business, where changing people’s lives through the products that they design, manufacture and install is a daily occurrence. With 40 years’ experience under their belt, they are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, a business that has doubled in size these last few years.

They are proud of their fast-paced and dynamic manufacturing environment, where customer satisfaction and continuous improvement are at the heart of everything that they do.

Pay, Hours and Benefits

• £27,000 - £33,000 dependant on experience
• 37.5 hours per week, Monday – Friday, 7:00am – 3:00pm (with some flexibility)
• 23 days holiday plus bank holidays
• Life insurance cover
• Employee Assistance Programme

The IT Frontline Service Technician role is commutable from the following areas: Derby, Nottingham, Sutton in Ashfield, Mansfield, Chesterfield.

IT Frontline Service Technician Role Overview

This is an exciting time for the business as the continue with their business expansion and the successful candidate will have access to some of the latest technology and will be a key member of the team to help shape the direction of IT within the business.

They are looking for an IT Frontline Service Technician that has been doing a 1st/2nd line support role, and that has also had a bit of experience at 3rd line if possible. You will need to be able to triage incoming tickets/requests, diagnose and resolve the tickets as best you can, and escalate up to 3rd line where you are unable to resolve the issue directly, but you will also be taken through the 3rd line resolution with the infrastructure team in order to better develop overall knowledge.

The role currently reports to the Head of IT, you will work closely with the Infrastructure Team on a daily basis but will also be involved with the rest of the IT team on other projects.

Time will be given to the successful candidate to attend any required training courses, and they also have access to Udemy training, so you can attend any of the training courses available if you wish in order to extend your list of skills and experiences.

The business has 6 sites, but the role is based in Derbyshire, with the occasional travel to the other sites as and when required.

IT Frontline Service Technician Candidate Requirements (but not limited to)

• Microsoft Office Suite
• Basic networking experience: 
  • Understanding of common network devices: Firewalls, routers, switches, and access points
  • Cabling: Patching to switches and making cables
• Methodical approach to investigating issues using tools such as Google, ChatGPT etc
• Great people skills with people from diverse backgrounds and IT skills levels
• Good written and verbal communication skills
• Reliable and punctual
• You will have a driving license and access to your own car
• Candidates must have permanent UK Right to Work

IT Frontline Service Technician Key Responsibilities (but not limited to)

• Basic end user training
• Creation and upkeep of documentation in Confluence
• User onboarding and offboard: 
  • Creating new users
  • Assigning rights to relevant software and files
  • Resetting passwords
• Installation and configuring new and existing desktops, laptops, mobiles phones and tablets
• Diagnosing and troubleshooting software and hardware issues
• Repairing and replacing damaged/failed computer and network components
• Supporting people whenever they encounter challenges with computers and network devices
• To undertake project work as assigned by the IT Management Team
• Liaise with 3rd party support
• Stock management of IT equipment