Manufacturing & Production

This is a fantastic opportunity for a dynamic and strategic Head of Operations to join a European leading business, where making a difference to people’s lives through the products that they design, manufacture and install is a daily occurrence. With 40 years’ experience under their belt, they are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, a business that has doubled in size these last few years.

They are proud of their fast-paced and dynamic manufacturing environment, where customer satisfaction and continuous improvement are at the heart of everything that they do.

Head of Operations, Salary, Hours and Benefits

• £80,000 - £90,000+
• Car allowance
• Management Bonus Scheme
• 37.5 hours per week, Monday – Friday, 7:00am – 3:00pm (with some flexibility)
• 23 days holiday plus bank holidays
• Life insurance cover
• Employee Assistance Programme

Essential Requirements

• Proven Head of Operations / Operations Director experience within Manufacturing.
• Experience of working for a business circa 50 million+ turnover.
• An Engineering background, someone who has risen through a business.
• Very much hands-on, but also strategic.
• A business qualification would be advantageous. 
• Deep understanding of lean manufacturing, Six Sigma, and continuous improvement methodologies.
• Commercially astute with experience in budgeting, forecasting, and cost control.
• Experience with ERP/MRP systems.

Head of Operations Key Responsibilities

• The Head of Operations will provide strong, strategic leadership across operational functions to drive high performance and collaboration.
• Championing a proactive Health, Safety, Environmental and Quality culture.
• Maintaining profitability during rapid business expansion.
• Using data-driven KPIs and metrics to guide planning and decision-making.
• Driving Lean Manufacturing and operational efficiency - championing a zero-defect mindset to improve overall quality standards.
• Leading and developing the Engineering function.
• Managing growth across international operations.
• Implementing effective production workflows to boost productivity and minimise waste.
• Taking ownership of the post-sales process to enhance cross-team collaboration and service delivery.
• Identifying cost-saving initiatives without compromising quality - embedding a culture of continuous improvement across all teams.

CUSTOMER SERVICE REPRESENTATIVE

We are offering a role for a Customer Service Representative in order to become an integral part of our expanding team,

Are you a “people person” with a passion for delivering exceptional customer experiences? We’re looking for a Customer Service Representative to be the friendly voice and trusted support for our valued customers.

In this role, you’ll handle a variety of customer enquiries—via phone, email, and live chat—offering prompt, professional, and effective support. You’ll be an essential part of ensuring our customers feel heard, helped, and appreciated.

Commutable from Alcester, Redditch, Bidford Upon Avon, Alvechurch, Henley-in-Arden, Northfield, Bartley Green, Bromsgrove, Earlswood and Inkberrow

KEY BENEFITS

• Salary: Up to £25,000 - £27,000 Dependant on experience
• Plenty of free parking on site
• Exquisite working environment
• Lunchtime Friday finish
• Recent investment
• Long established and stable business
• Top quality products
• Charity events
• Friendly, supportive team

RESPONSIBILITIES for CUSTOMER SERVICE REPRESENTATIVE

• Respond to customer queries via phone, email, and chat in a timely and professional manner
• Provide accurate information about products, services, and orders
• Resolve customer complaints with empathy and efficiency
• Process orders, returns, and refunds
• Work collaboratively with internal teams to solve customer issues
• Maintain up-to-date product knowledge to provide informed support
• Keep detailed records of customer interactions in our CRM system

REQUIREMENTS for CUSTOMER SERVICE REPRESENTATIVE

• Previous experience in a customer service or call centre role preferred
• Strong verbal and written communication skills
• Excellent IT skills, with Outlook and excel
• A calm, patient, and friendly demeanour
• Proactive problem solver with a positive attitude
• Able to multitask and work well under pressure
• Tech-savvy and comfortable learning new systems
• A team player who thrives in a fast-paced environment

CNC PROGRAMMER / SETTER /OPERATOR – HyperMill Expert

We are offering a super opportunity for a CNC Programmer / Setter / Operator, who is a HyperMill  expert

We are enjoying an uplift in orders coming through, which means we have a role as a CNC Programmer / Setter / Operator role is now available.

As a unique manufacturing organisation, we have the advantage of being long established, plenty of work, and are well placed to continue to our success story.

NO SPONSERSHIP CAN BE OFFERED – MUST HAVE RIGHT TO WORK IN THE UK

Commutable from Birmingham, Sutton Coldfield, Walsall, West Bromwich, Rowley Regis, Halesowen, Stourbridge, Dudley, Telford, Walsall, Blackheath, Willenhall, Wednesbury and Wolverhampton

KEY BENEFITS

• Salary: £35,000 - £39,000 (this can be negotiable)
• Days (No nights, no nonsense)
• Unlimited Career progression
• A supportive, skilled team who love precision and a good laugh
• Clean, modern workshop with a relaxed but focused atmosphere
• Busy, solid stable manufacturing organisation
• Supportive, friendly team
• Unique manufacturing environment
• Little competition

RESPONSIBILITIES

• Operating, setting and programming CNC machines (3, 4 & 5 axis)
• Using Hypermill CAM software to bring complex parts to life
• Working with a range of materials to tight tolerances
• Problem-solving, fine-tuning, and maybe even showing the robots who's boss
• Collaborating with engineers, designers, and occasionally people who call all machines "that spinny thing"

REQUIREMENTS

• Solid experience in a CNC setting/operating/programming role
• Proficient in Hypermill CAM software – you're the go-to, not the Googler
• A keen eye for detail (you notice when a drawing is 0.01mm off)
• Ability to work independently on a dayshift with a strong sense of ownership
• Bonus points if you can make the tea and program a 5-axis mill at the same time
• Day shift only – your evenings are your own!

If you would like to be part of a growing success story, where there are unrivalled career prospects for you with genuinely exciting products, send your CV NOW!

TOOLMAKER / JIG AND FIXTURE MAKER

We are seeking a TOOLMAKER / JIG AND FIXTURE MAKER, to strengthen the Toolroom.

We are a long-established manufacturing organisation, supplying into a broad range of different industry sectors, such as agriculture, construction, defence, medical and education to name but a few.

As our Toolmaker / Jig and Fixture Maker, you will be joining a friendly team, repairing and manufacturing tools, dies and fixtures.

Why Join Us?

• Opportunity to be an integral part of our growing team
• Genuine room for growth and career advancement
• Collaborative, down to earth, and supportive work environment
• Enabling you to contribute to a diverse range of projects

COMMUTABLE FROM: - Worcester, Hereford, Bromsgrove, Kidderminster, Halesowen, Tewkesbury, Droitwich, Bromyard, Evesham, Redditch, Cheltenham and Ledbury

BENEFITS

• £30,000 - £33,000 dependant on experience
• Paid Overtime
• Days – Monday to Friday
• Plenty of parking available
• 25 Days holiday
• Health and wellbeing programmes
• On-site parking
• Busy, growing organisation
• Friendly, down-to-earth team
• Expected to continue to grow in 2025

DUTIES

• Manufacture, and repair tools, dies, and fixtures
• Working from engineering drawings and specifications
• Operate lathes, milling and grinding machines
• Work with the engineering team to optimise tool designs, to make the parts faster

REQUIREMENTS

• Proven experience of producing Jigs and Fixtures
• Must have gained this experience from a manufacturing environment
• To have the ability to read engineering drawings
• To have an understanding of machining processes
• Happy to work a Days role

We are looking to interview now, send your CV over ASAP!

PROCESS ENGINEER

We are offering an exceptional opportunity for a PROCESS ENGINEER

This is an exciting time to be part of the team, within a large, established facility. Your long-term prospects would be very healthy!

The Engineering Department is a vital division within the business's overall operations, responsible for ensuring that all machinery and processes remain fully functional. This role supports the Operations team by maintaining the seamless execution of key processes, implementing lean methodologies, and driving continuous efficiency improvements across the business.

As our Process Engineer, you will be key to understanding all the processes and driving OEE improvements.

Commutable from Birmingham, Sutton Coldfield, Walsall, West Bromwich, Stourbridge, Burntwood, Solihull,  Halesowen, Wombourne, Oldbury, Wolverhampton, Kingswinford and Aldridge

KEY BENEFITS

• Salary: £40,000 - £45,000
• Hours 7.30am-4.30pm Mon to Thurs and 7.30am to12.30pm Fri
• Busy, manufacturing facility
• Superb long-term prospects
• Friendly, supportive team

RESPONSIBILITIES

• Labour efficiency reduction initiatives.
• Optimising production cell layouts and introducing SOPs and lean methodologies.
• Enhancing Overall Equipment Effectiveness (OEE).
• Supporting the Quality team in rolling out the 5S program.
• Optimising cycle times
• Develop a comprehensive understanding of all processes
• Create Standard Operating Procedures (SOPs) 
• Optimise the layout of all designated production cells and processes. 
• Drive Overall Equipment Effectiveness (OEE) improvements 
• Develop and execute a labour efficiency reduction plan, 
• Collaborate with Operations to refine or adjust timings where necessary and validate cycle times for agreed equipment and processes. 
• Foster and implement a Lean Manufacturing culture within the business. 
• Support the General Manager in process improvements and material flow optimization

REQUIREMENTS

• Relevant Process Engineering experience
• You will have gained your experience from within manufacturing, ideally high volume
• Engineering Qualifications to support experience
• Excellent knowledge of labour efficiency improvements and reductions
• Previous experience of driving OEE and process improvement

This is a fantastic opportunity for a driven individual to make a real impact in a dynamic manufacturing setting. What are you waiting for?
 

Are you seeking a new opportunity within a busy & friendly environment? Are you a qualified CNC Programmer with proven experience programming FANUC and MAZATROL controls?, if so this may be the role for you. We are currently recruiting for a leading specialist organisation based in the North-West who are now looking to strengthen their already established Workshop team by recruiting an additional CNC Programmer. 

• Position: CNC Programmer / Production Engineer 
• Shift: Days only Monday to Friday – Early finish on Friday. 
• Salary: £36,000 - £40,000
• 33days holiday 
• Pension
• On-site parking 

This position is commutable from the following Area’s: Hyde / Ashton-Under-Lyne / Manchester / Altrincham / Stretford / Stockport 

Ideally the CNC Programmer / Production Engineer will hold the following: 

• Previous experience with Programming on MAZAK & FANUC Controls 
• Must be fully trained with proven experience 
• Experience with generating and proving out programs on both CNC Lathes and vertical milling machines. 
• Ability with Setting / operating / milling and turning – mainly FANUC and Mazatrol Controls. 
• Able to work to engineering drawings and 3D Models 
• Proven experience with programming MAZAK integrex multi axis turning centres. 
• Experience in continuous improvement methodologies – Kaizen & 5S 
• Ideally the CNC Programmer will be Apprentice trained holding a HND/HNC in Manufacturing Engineering.