Manufacturing & Production

CUSTOMER SERVICE REPRESENTATIVE

We are offering a role for a Customer Service Representative in order to become an integral part of our expanding team,

Are you a “people person” with a passion for delivering exceptional customer experiences? We’re looking for a Customer Service Representative to be the friendly voice and trusted support for our valued customers.

In this role, you’ll handle a variety of customer enquiries—via phone, email, and live chat—offering prompt, professional, and effective support. You’ll be an essential part of ensuring our customers feel heard, helped, and appreciated.

Commutable from Alcester, Redditch, Bidford Upon Avon, Alvechurch, Henley-in-Arden, Northfield, Bartley Green, Bromsgrove, Earlswood and Inkberrow

KEY BENEFITS

• Salary: Up to £25,000 - £27,000 Dependant on experience
• Plenty of free parking on site
• Exquisite working environment
• Lunchtime Friday finish
• Recent investment
• Long established and stable business
• Top quality products
• Charity events
• Friendly, supportive team

RESPONSIBILITIES for CUSTOMER SERVICE REPRESENTATIVE

• Respond to customer queries via phone, email, and chat in a timely and professional manner
• Provide accurate information about products, services, and orders
• Resolve customer complaints with empathy and efficiency
• Process orders, returns, and refunds
• Work collaboratively with internal teams to solve customer issues
• Maintain up-to-date product knowledge to provide informed support
• Keep detailed records of customer interactions in our CRM system

REQUIREMENTS for CUSTOMER SERVICE REPRESENTATIVE

• Previous experience in a customer service or call centre role preferred
• Strong verbal and written communication skills
• Excellent IT skills, with Outlook and excel
• A calm, patient, and friendly demeanour
• Proactive problem solver with a positive attitude
• Able to multitask and work well under pressure
• Tech-savvy and comfortable learning new systems
• A team player who thrives in a fast-paced environment

PRESS SETTER

We are offering a super opportunity for a PRESS SETTER

Are you the kind of person who hears a press machine whir to life and feels a sense of satisfaction? Can you read technical drawings like others read the morning paper? If you're nodding along, we’d love to meet you.

We're on the hunt for a skilled Press Setter to join our hardworking (and occasionally coffee-fueled) team. If you're mechanically minded, love precision, and don't mind a bit of oil on your hands, you're our kind of person.

NO SPONSERSHIP CAN BE OFFERED – MUST HAVE RIGHT TO WORK IN THE UK

Commutable from Birmingham, Sutton Coldfield, Walsall, West Bromwich, Coleshill, Solihull, Shirley, Tamworth, Lichfield, Aston, Castle Bromwich, Aldridge and Hall Green

KEY BENEFITS

• Salary: £28,000 - £30,000
• Days’ role 
• Very early Friday finish
• Overtime Paid
• Super friendly team
• Busy, solid stable manufacturing organisation
• Supportive, friendly team
• Unique manufacturing environment

RESPONSIBILITIES

• Setting up and operating mechanical and/or hydraulic presses like a pro
• Swapping out tools with the grace and speed of a pit crew
• Reading technical drawings – no, it’s not a secret language, but it helps if it feels like one
• Tweaking, adjusting, and fine-tuning until everything’s just right
• Performing checks and routine maintenance (bonus points if you can do it without losing a single bolt)
• Working alongside QA to make sure the final product is more "Wow!" than "Whoops!"
• Keeping safety in mind – because bandages are out of budget!

REQUIREMENTS

• Previous experience setting presses 
• Confidence working with various press types
• Strong attention to detail – eagle-eyed folks, please apply
• Basic mechanical wizardry and problem-solving prowess
• Ability to work shifts and not turn into a zombie
• A team player who can also laugh at a bad pun (or at least pretend to)

If you would like to be part of a growing success story, where there are unrivalled career prospects for you with genuinely exciting products, send your CV NOW!

TOOLMAKER / JIG AND FIXTURE MAKER

We are seeking a TOOLMAKER / JIG AND FIXTURE MAKER, to strengthen the Toolroom.

We are a long-established manufacturing organisation, supplying into a broad range of different industry sectors, such as agriculture, construction, defence, medical and education to name but a few.

As our Toolmaker / Jig and Fixture Maker, you will be joining a friendly team, repairing and manufacturing tools, dies and fixtures.

Why Join Us?

• Opportunity to be an integral part of our growing team
• Genuine room for growth and career advancement
• Collaborative, down to earth, and supportive work environment
• Enabling you to contribute to a diverse range of projects

COMMUTABLE FROM: - Worcester, Hereford, Bromsgrove, Kidderminster, Halesowen, Tewkesbury, Droitwich, Bromyard, Evesham, Redditch, Cheltenham and Ledbury

BENEFITS

• £30,000 - £33,000 dependant on experience
• Paid Overtime
• Days – Monday to Friday
• Plenty of parking available
• 25 Days holiday
• Health and wellbeing programmes
• On-site parking
• Busy, growing organisation
• Friendly, down-to-earth team
• Expected to continue to grow in 2025

DUTIES

• Manufacture, and repair tools, dies, and fixtures
• Working from engineering drawings and specifications
• Operate lathes, milling and grinding machines
• Work with the engineering team to optimise tool designs, to make the parts faster

REQUIREMENTS

• Proven experience of producing Jigs and Fixtures
• Must have gained this experience from a manufacturing environment
• To have the ability to read engineering drawings
• To have an understanding of machining processes
• Happy to work a Days role

We are looking to interview now, send your CV over ASAP!

Role and Company Overview

This is an excellent opportunity for an experienced CNC Machinist to join a bespoke and successful engineering business. A global supplier with several decades of experience, this is one of their most exciting periods, with an increase in demand for their product leading to growth and investment onsite.

The CNC Machinist role is a newly created position, you will be a key part of the current team.

CNC Machinist Salary and Benefits

• £34,000 - £36,000
• 37.5 Hours per week, 8:00am – 4:00pm Monday to Friday
• Paid overtime
• Private health scheme 
• Company performance bonus
• Sick pay
• •Immediate Start available

This position is commutable from – Burton upon Trent, Tamworth, Cannock, Walsall, Lichfield, Burntwood

CNC Machinist Candidate Requirements 

• Programming experience 
• The CNC Machinist will ideally have experience of XYZ Lathe and Bed Mills
• Exposure to ProtoTRAK control experience would be useful, but training could be provided if needed
• Experience in manual turning, milling & drilling would be an advantage
• Any experience with CMM would be an advantage
• Haas operation experience would be a significant advantage

Environmental Officer Required

The role of an Environmental Officer is crucial in maintaining and improving these standards within the manufacturing organization. As the Environmental Officer, you will be responsible for overseeing and implementing various processes, protocols, with a strong emphasis on Environmental management systems.

In a dynamic and innovative manufacturing environment, there may be unique challenges and opportunities for continuous improvement. The Environmental Officer would be involved in identifying potential risks, analysing incidents, conducting audits, and implementing corrective actions to enhance safety measures and maintain quality standards.

We take pride in being a one-of-a-kind manufacturing organisation, pushing boundaries in innovation and producing cutting-edge products that make a difference in people's lives. As we continue to expand and grow, we are seeking a dedicated and experienced Environmental Officer to play a crucial role in maintaining our commitment to excellence.

Benefits

• £38,000 - £40,000
• Opportunities for career growth and professional development within a forward-thinking organization.
• A supportive and collaborative work environment that values your ideas and contributions.
• Comprehensive health and wellness benefits package.
• Modern and well-equipped facilities, fostering a conducive work environment.
• Be part of a team that creates groundbreaking products that impact lives positively
• Flexi-working hours
• Recent large investment
• Vast customer base
• Very friendly organisation
• Really nice staff canteen!

Duties of Environmental Officer

• Develop, implement, and maintain our Environmental management systems to uphold compliance with industry regulations and standards.
• Conduct regular audits and inspections to identify potential hazards, risks, and non-conformities, and proactively develop corrective action plans.
• Collaborate with cross-functional teams to promote a strong safety culture, ensuring all employees are well-trained and equipped to work safely.
• Implementation and Maintenance of ISO 14001 and BS:OHSAS 45001- Occupational Heath, Safety Management System
• Analyse and evaluate incidents and accidents
• Drive initiatives to reduce waste, energy consumption, and environmental impact, championing sustainability efforts 
• Liaise with regulatory bodies and external stakeholders 

Requirements for Environmental Officer

• Experience in an Environmental role, preferably within a manufacturing or industrial setting.
• Or a HSE professional, looking to take on the Environmental duties
• Knowledge of QHSE regulations, standards, and best practices.
• Strong analytical skills and the ability to gather, interpret, and present data effectively.
• Enthusiasm for innovation and a continuous improvement mindset

Electro Plater Required

Are you an Electro Plater, looking for a really pleasant working environment to be part of? This is a unique working environment, with lots of new investment going into this facility.
Producing components for a variety of different industry sectors, this lends a huge amount of stability to this business.

Working Days, with always a lunchtime finish on Fridays, this is a great opportunity for an experienced Electro Plater, to join a friendly, supportive team.  You may either experienced with Electroplating, or Nitriding will also be considered.

You will be reporting in the Production Manager and you will be given responsibility for the operation of the Tin Plating Line process. Ensuring full compliance with Health and Safety, with strong attention to detail, this is a super opportunity.

Our location is conveniently commutable from Sutton Coldfield, Birmingham, Oldbury, Walsall, Solihull, Aston, Solihull, Chelmsley Woods, Coventry, Atherstone, Lichfield, Minworth, Castle Vale and Yardley

Key Benefits for Electro Plater

• Salary: £29,000 - £34,000
• Double Day shifts
• Early Friday finish
• Lunchtime finish on Fridays
• Company contributory pension
• Family Days
• Superb on-site canteen facilities
• Life assurance
• 25 days of holiday
• Healthcare coverage
• Pristine and modern working environment
• Market leader with more continued growth predicted

Responsibilities of Electro Plater

• Responsibility for operating of the Tin Plating Line process
• Health and Safety compliance
• Ensure the process produces the highest quality product
• Analyse of production data and engineering runs
• Optimise the plating process
• Quality checks by use of Xray machines, Pero washing
• Operating and programming furnaces
• 5S
• Loading and unloading furnaces
• Establish process controls
• Cost and scrap reduction

Requirements for Electro Plater

• Experience of electroplating in a production environment
• Nitriding experience readily consdidered
• Previous experience of setting  up and sustaining electrochemistry equipment
• Knowledge of metrology methos
• Handson knowledge of chemical development and electrochemical processes
• FLT licence – Counter Balance would be beneficial
• Previous experience of measuring equipment and chemicals
• IT Literate
• This would suit someone who enjoys being part of a team, with strong communication skills
• A positive “can-do” attitude