Manufacturing & Production

CUSTOMER SERVICE REPRESENTATIVE

We are offering a role for a Customer Service Representative in order to become an integral part of our expanding team,

Are you a “people person” with a passion for delivering exceptional customer experiences? We’re looking for a Customer Service Representative to be the friendly voice and trusted support for our valued customers.

In this role, you’ll handle a variety of customer enquiries—via phone, email, and live chat—offering prompt, professional, and effective support. You’ll be an essential part of ensuring our customers feel heard, helped, and appreciated.

Commutable from Alcester, Redditch, Bidford Upon Avon, Alvechurch, Henley-in-Arden, Northfield, Bartley Green, Bromsgrove, Earlswood and Inkberrow

KEY BENEFITS

• Salary: Up to £25,000 - £27,000 Dependant on experience
• Plenty of free parking on site
• Exquisite working environment
• Lunchtime Friday finish
• Recent investment
• Long established and stable business
• Top quality products
• Charity events
• Friendly, supportive team

RESPONSIBILITIES for CUSTOMER SERVICE REPRESENTATIVE

• Respond to customer queries via phone, email, and chat in a timely and professional manner
• Provide accurate information about products, services, and orders
• Resolve customer complaints with empathy and efficiency
• Process orders, returns, and refunds
• Work collaboratively with internal teams to solve customer issues
• Maintain up-to-date product knowledge to provide informed support
• Keep detailed records of customer interactions in our CRM system

REQUIREMENTS for CUSTOMER SERVICE REPRESENTATIVE

• Previous experience in a customer service or call centre role preferred
• Strong verbal and written communication skills
• Excellent IT skills, with Outlook and excel
• A calm, patient, and friendly demeanour
• Proactive problem solver with a positive attitude
• Able to multitask and work well under pressure
• Tech-savvy and comfortable learning new systems
• A team player who thrives in a fast-paced environment

Role Overview

An experienced Project Manager with proven structural steel / steel structures / structural engineering experience, is required to join a continually growing, reputable structural company who work on a multitude of projects, including: structural buildings & cladding, rail, construction, rail, MOD, utilities and nuclear.

The Project Manager will manage multiple complex projects to completion, leading projects through every stage of the project life cycle, from planning to delivery. If you thrive in a dynamic, fast-paced environment and have the ability to maintain focus under pressure, you may be exactly what we’re looking for.

As a Project Manager, you’ll be a key member of the team, responsible for establishing and maintaining a strong rapport
with clients, contractors, and other stakeholders. The ideal candidate will have excellent communication and time
management skills and strong attention to detail.

Salary £35,000 - £42,000 dependant on experience
Office based - Monday to Friday

Commutable From: Derby, Nottingham, Leicester, Burton upon Trent, Tamworth, Lichfield

Project Manager Candidate Requirements

• Academic qualification in Project Management would be ideal, but isn’t essential
• Proven experience across either structural steel, steel structures or structural engineering
• Demonstrated expertise in project management through all phases of a project life cycle
• Advanced negotiation and conflict resolution skills
• Ability to work effectively under pressure and time constraints in a fast-paced, rapidly evolving environment
• Excellent written and verbal communication skills
• Advanced knowledge of project management best practices and methodologies and commitment to improving internal practices

Project Manager Key Responsibilities (but not limited to)

• Involved in project planning sessions to set project goals and objectives, determine timelines, define tasks, and outline resources necessary to successfully complete the project
• Select and manage a team from among internal and external sub-contractors
• Monitor the progress of projects, including addressing issues that may arise and ensuring project deliverables are completed on time
• Use an appropriate tracking tool to coordinate different elements of the project
• Follow standard processes as defined by the Association for Project Management (APM) or Project Management Institute (PMI)
• Manage relevant budgets ensure compliance with processes such as RFP generation and PO generation

PRESS SETTER

We are offering a super opportunity for a PRESS SETTER

Are you the kind of person who hears a press machine whir to life and feels a sense of satisfaction? Can you read technical drawings like others read the morning paper? If you're nodding along, we’d love to meet you.

We're on the hunt for a skilled Press Setter to join our hardworking (and occasionally coffee-fueled) team. If you're mechanically minded, love precision, and don't mind a bit of oil on your hands, you're our kind of person.

NO SPONSERSHIP CAN BE OFFERED – MUST HAVE RIGHT TO WORK IN THE UK

Commutable from Birmingham, Sutton Coldfield, Walsall, West Bromwich, Coleshill, Solihull, Shirley, Tamworth, Lichfield, Aston, Castle Bromwich, Aldridge and Hall Green

KEY BENEFITS

• Salary: £28,000 - £30,000
• Days’ role 
• Very early Friday finish
• Overtime Paid
• Super friendly team
• Busy, solid stable manufacturing organisation
• Supportive, friendly team
• Unique manufacturing environment

RESPONSIBILITIES

• Setting up and operating mechanical and/or hydraulic presses like a pro
• Swapping out tools with the grace and speed of a pit crew
• Reading technical drawings – no, it’s not a secret language, but it helps if it feels like one
• Tweaking, adjusting, and fine-tuning until everything’s just right
• Performing checks and routine maintenance (bonus points if you can do it without losing a single bolt)
• Working alongside QA to make sure the final product is more "Wow!" than "Whoops!"
• Keeping safety in mind – because bandages are out of budget!

REQUIREMENTS

• Previous experience setting presses 
• Confidence working with various press types
• Strong attention to detail – eagle-eyed folks, please apply
• Basic mechanical wizardry and problem-solving prowess
• Ability to work shifts and not turn into a zombie
• A team player who can also laugh at a bad pun (or at least pretend to)

If you would like to be part of a growing success story, where there are unrivalled career prospects for you with genuinely exciting products, send your CV NOW!

TOOLMAKER / JIG AND FIXTURE MAKER

We are seeking a TOOLMAKER / JIG AND FIXTURE MAKER, to strengthen the Toolroom.

We are a long-established manufacturing organisation, supplying into a broad range of different industry sectors, such as agriculture, construction, defence, medical and education to name but a few.

As our Toolmaker / Jig and Fixture Maker, you will be joining a friendly team, repairing and manufacturing tools, dies and fixtures.

Why Join Us?

• Opportunity to be an integral part of our growing team
• Genuine room for growth and career advancement
• Collaborative, down to earth, and supportive work environment
• Enabling you to contribute to a diverse range of projects

COMMUTABLE FROM: - Worcester, Hereford, Bromsgrove, Kidderminster, Halesowen, Tewkesbury, Droitwich, Bromyard, Evesham, Redditch, Cheltenham and Ledbury

BENEFITS

• £30,000 - £33,000 dependant on experience
• Paid Overtime
• Days – Monday to Friday
• Plenty of parking available
• 25 Days holiday
• Health and wellbeing programmes
• On-site parking
• Busy, growing organisation
• Friendly, down-to-earth team
• Expected to continue to grow in 2025

DUTIES

• Manufacture, and repair tools, dies, and fixtures
• Working from engineering drawings and specifications
• Operate lathes, milling and grinding machines
• Work with the engineering team to optimise tool designs, to make the parts faster

REQUIREMENTS

• Proven experience of producing Jigs and Fixtures
• Must have gained this experience from a manufacturing environment
• To have the ability to read engineering drawings
• To have an understanding of machining processes
• Happy to work a Days role

We are looking to interview now, send your CV over ASAP!

Company

With a reputation built on precision, innovation, and long-term client partnerships, this UK-based organisation delivers tailored solutions that consistently exceed expectations. Founded over four decades ago, it has grown from a regional specialist into a nationally recognised force, respected for its technical expertise and ability to tackle complex challenges with confidence. Combining cutting-edge technology with in-house manufacturing and a strong commitment to sustainability, it supports some of the country’s most demanding construction environments. Its proven track record, deep-rooted knowledge, and collaborative approach have earned it a leading position in its field, trusted by major developers, contractors, and repeat clients across the UK.

Piling Design & Estimating Engineer Salary, Hours and Benefits

• Salary to be discussed at application stage
• 41.5 hours per week 
• Potential for hybrid working
• Company sick pay
• Bupa Dental Insurance
• Healthcare
• Christmas shutdown. 
• Life assurance, 4x annual salary

Commutable From: Birmingham, Coventry, Tamworth, Burton Trent, Derby, Nottingham, Leicester

Piling Design & Estimating Engineer Role Overview / Candidate Requirements

• The Piling Design & Estimating Engineer will hold a relevant engineering degree and MSc or bias towards Geology/Geotechnics preferred.
• This role is pivotal - it provides much diversity, providing support to the design & estimating elements of the piling, foundations and ground improvement techniques, ensuring compliance with the company management system and business strategy.
• The successful candidate will have significant design experience and be competent designing bearing piles, tension piles laterally loaded piles and retaining walls. Design includes both tender and contract design and site redesign as required. 
• Having a degree in Civil Engineering, Engineering Geology or another relevant subject will be the minimum required, with an MSc and Chartered Engineer status being preferable.
• The individual will assist in the management of incoming piling enquiries, including assessment of opportunities and allocation of tenders/designs and includes estimating, tendering and client interaction / negotiation to the point where orders are secured, and provide ongoing support throughout the life of a project if required.
• The person in this role will also act as a mentor to the junior members of the team and help with their training and development. There will be some work providing support dealing with site issues as and when these arise. This includes contract redesigns, rectification of design issues and liaising with external approving authorities and Engineers if required.

Piling Design & Estimating Engineer Key Responsibilities (but not limited to)

• The Piling Design & Estimating Engineer will assess suitability of incoming enquiries for tendering.
• Ensure that all estimates are prepared in line with Work Instruction Documents.
• Review the contract documents and determine the most appropriate technical and commercial piling solution.
• Undertake estimating activities, ensuring that estimates are delivered in such a manner that maximises the potential to obtain the order.
• Submit tenders by required tender dates and input / update Salesforce - Chase up submitted tenders.
• Prepare and submit formal design packages for live projects.
• Maintain design responsibility for piling changes that occur post order receipt.

Role and Company Overview

This is an excellent opportunity for an experienced CNC Machinist to join a bespoke and successful engineering business. A global supplier with several decades of experience, this is one of their most exciting periods, with an increase in demand for their product leading to growth and investment onsite.

The CNC Machinist role is a newly created position, you will be a key part of the current team.

CNC Machinist Salary and Benefits

• £34,000 - £36,000
• 37.5 Hours per week, 8:00am – 4:00pm Monday to Friday
• Paid overtime
• Private health scheme 
• Company performance bonus
• Sick pay
• •Immediate Start available

This position is commutable from – Burton upon Trent, Tamworth, Cannock, Walsall, Lichfield, Burntwood

CNC Machinist Candidate Requirements 

• Programming experience 
• The CNC Machinist will ideally have experience of XYZ Lathe and Bed Mills
• Exposure to ProtoTRAK control experience would be useful, but training could be provided if needed
• Experience in manual turning, milling & drilling would be an advantage
• Any experience with CMM would be an advantage
• Haas operation experience would be a significant advantage