Scott's Monthly Pick Of The Bunch - Design

CUSTOMER SERVICE REPRESENTATIVE

We are offering a role for a Customer Service Representative in order to become an integral part of our expanding team,

Are you a “people person” with a passion for delivering exceptional customer experiences? We’re looking for a Customer Service Representative to be the friendly voice and trusted support for our valued customers.

In this role, you’ll handle a variety of customer enquiries—via phone, email, and live chat—offering prompt, professional, and effective support. You’ll be an essential part of ensuring our customers feel heard, helped, and appreciated.

Commutable from Alcester, Redditch, Bidford Upon Avon, Alvechurch, Henley-in-Arden, Northfield, Bartley Green, Bromsgrove, Earlswood and Inkberrow

KEY BENEFITS

• Salary: Up to £25,000 - £27,000 Dependant on experience
• Plenty of free parking on site
• Exquisite working environment
• Lunchtime Friday finish
• Recent investment
• Long established and stable business
• Top quality products
• Charity events
• Friendly, supportive team

RESPONSIBILITIES for CUSTOMER SERVICE REPRESENTATIVE

• Respond to customer queries via phone, email, and chat in a timely and professional manner
• Provide accurate information about products, services, and orders
• Resolve customer complaints with empathy and efficiency
• Process orders, returns, and refunds
• Work collaboratively with internal teams to solve customer issues
• Maintain up-to-date product knowledge to provide informed support
• Keep detailed records of customer interactions in our CRM system

REQUIREMENTS for CUSTOMER SERVICE REPRESENTATIVE

• Previous experience in a customer service or call centre role preferred
• Strong verbal and written communication skills
• Excellent IT skills, with Outlook and excel
• A calm, patient, and friendly demeanour
• Proactive problem solver with a positive attitude
• Able to multitask and work well under pressure
• Tech-savvy and comfortable learning new systems
• A team player who thrives in a fast-paced environment

CNC TURNER

We are offering a role for a CNC Turner to join our precision engineering team.

We blend heritage craftsmanship with forward thinking processes – and as our CNC Turner, you will be proficient in programming, setting and operating CNC Turning machines.

Established for many many years, offering a range of different manufacturing processes, providing top quality products into a wide variety of different manufacturing industry sectors.

We are an Award-winning business, renowned for our luxury products

Commutable from Birmingham, Wolverhampton, Walsall, Dudley, Norton Canes, Aldridge, Stourbridge, Handsworth, Solihull, Sutton Coldfield, Moseley, Lichfield and Tyseley

KEY BENEFITS

• Salary: Up to £31,000 - £32,500  Dependant on experience
• Plenty of free parking on site
• Exquisite working environment
• Lunchtime Friday finish
• Recent investment
• Long established and stable business
• Top quality products
• Charity events
• Friendly, supportive team

RESPONSIBILITIES for CNC TURNER

• Program, set, and operate CNC turning machines (Mazatrol, Siemens, G-code)
• Read and interpret engineering drawings accurately
• Competent with all aspects of setting tools and understanding cutting speeds, feeds, boring, drilling and threading
• Machine components to tight tolerances
• Perform tooling setups with a strong understanding of speeds and feeds
• Use precision measuring equipment (verniers, micrometers, bore gauges, etc.)

REQUIREMENTS for CNC TURNER

• Significant experience in CNC Setting, Operating programming
• Sound knowledge of machining principles and best practices
• Proficient in the use of inspection and measurement equipment
• Experience of measuring / inspection equipment, including verniers, bore gauges and micrometers
• CAD/CAM knowledge is an advantage
• Positive, proactive mindset with a commitment to continuous improvement
• Ability to manage workload and prioritise effectively

WHY JOIN US?

We don’t just design — we create heirloom-quality products that define luxury interiors. Join a company where innovation is rooted in tradition, and your technical skills will help shape exceptional outcomes every day.

If you would like to be part of a growing success story, where there are unrivalled career prospects for you with truly exciting products, send your CV NOW!

An opportunity has arisen for an experienced Quality Inspector to join a leading Manufacturing organisation who are known worldwide. An opportunity to join an already established Manufacturing team and to join an organisation that pride themselves on a Friendly working environment. This is an opportunity to join a company who have been Established for over 50 years who continue to grow and offer Stability and development and training. 

The Quality Inspector roles is commutable from the following locations: Blackburn / Burnley / Preston.

The Quality Inspector will be required to work the following Shift: Permanent Nights – Monday to Thursday 10pm till 07:30am 

Benefits the Quality Inspector will receive: 

• Salary: £39.144.56    
• Pension Contribution matched at 5.5% = 11%
• 32days holiday 
• Production Bonus Scheme 
• On site Gym. 
• Secured Parking. 
• Overtime. – Plenty available 

Key experience for the Quality Inspector:  

• Previous, proven experience within a Skilled Inspector role, 
• Experience within Inspection of milling, turning and Welding. 
• Experienced within a manufacturing environment. 
• Able to use CMM Operations
• Strong background in technical understanding 
• Quality Engineering 
• We are looking for a highly motivated individual who is used to work within a heavy engineering environment. 
• Time served – mechanical engineer. 
• At least 2-3 years’ experience within Quality control 

Key Duties for the Quality Inspector: 

• First point of call for Patrol inspections 
• Dealing with all Inspection reports 
• Being responsible for the final view / Inspection of completed assemblies 
• Handle weights up to 25kg 
• Able to use computers for Data purpose 
• Support the Quality team – support internal audits 

PRESS SETTER

We are offering a super opportunity for a PRESS SETTER

Are you the kind of person who hears a press machine whir to life and feels a sense of satisfaction? Can you read technical drawings like others read the morning paper? If you're nodding along, we’d love to meet you.

We're on the hunt for a skilled Press Setter to join our hardworking (and occasionally coffee-fueled) team. If you're mechanically minded, love precision, and don't mind a bit of oil on your hands, you're our kind of person.

NO SPONSERSHIP CAN BE OFFERED – MUST HAVE RIGHT TO WORK IN THE UK

Commutable from Birmingham, Sutton Coldfield, Walsall, West Bromwich, Coleshill, Solihull, Shirley, Tamworth, Lichfield, Aston, Castle Bromwich, Aldridge and Hall Green

KEY BENEFITS

• Salary: £28,000 - £30,000
• Days’ role 
• Very early Friday finish
• Overtime Paid
• Super friendly team
• Busy, solid stable manufacturing organisation
• Supportive, friendly team
• Unique manufacturing environment

RESPONSIBILITIES

• Setting up and operating mechanical and/or hydraulic presses like a pro
• Swapping out tools with the grace and speed of a pit crew
• Reading technical drawings – no, it’s not a secret language, but it helps if it feels like one
• Tweaking, adjusting, and fine-tuning until everything’s just right
• Performing checks and routine maintenance (bonus points if you can do it without losing a single bolt)
• Working alongside QA to make sure the final product is more "Wow!" than "Whoops!"
• Keeping safety in mind – because bandages are out of budget!

REQUIREMENTS

• Previous experience setting presses 
• Confidence working with various press types
• Strong attention to detail – eagle-eyed folks, please apply
• Basic mechanical wizardry and problem-solving prowess
• Ability to work shifts and not turn into a zombie
• A team player who can also laugh at a bad pun (or at least pretend to)

If you would like to be part of a growing success story, where there are unrivalled career prospects for you with genuinely exciting products, send your CV NOW!

This is a fantastic opportunity for an experienced Toolmaker to join an established, world renown iconic British manufacturer, a trusted name in quality, innovation, and tradition. 

As an employer, it blends deep-rooted values with forward-thinking design and engineering — offering a workplace where craftsmanship, creativity, and pride in product truly matter. 

Employees become part of a legacy that continues to shape the industry. For those who want to work with purpose, in a business respected worldwide for its authenticity and excellence, this is more than a job — it’s a place to grow, contribute, and be proud of what you help build.

Toolmaker Salary, Hours and Benefits

• £45,000 dependant on experience
• 39 hours per week on rotating shifts
   - Week 1: Monday to Thursday 6.00am – 2.00pm, Friday 6.00 – 1.00pm
   - Week 2: Monday to Thursday 2.00pm – 10.00pm, Friday 1.00pm – 8.00pm
• 25 days holiday, plus bank holidays
• Company performance bonus
• Life Assurance
• Company Sick Pay
• Company discounts
• Free on-site parking

Commutable From: Derby, Nottingham, Leicester, Burton upon Trent, Newark

Role Function 

The Toolmaker will be a responsible for the manufacture, maintenance and continuous improvement of production press tooling, jigs, fixtures, gauges, and special purpose machinery.

Toolmaker Candidate Requirements

• Time-served apprentice and NVQ or equivalent in Tool making or Machining
• Strong background in precision engineering and toolroom operations
• Skilled in operating Toolroom machinery (lathes, mills, grinders etc)
• Experience with press tooling, fault diagnosis and tool repair
• Ability to read technical drawings
• CNC experience
• Ability to produce jigs & fixtures
• TIG welding experience desirable or willing to learn

Toolmaker Responsibilities

• Manufacture and modify tooling, jigs, fixtures, and special-purpose machinery
• Interpret and work from engineering drawings to determine the best manufacturing methods
• Operate a full range of Toolroom machinery (milling, turning, grinding, CNC etc)
• Assemble and disassemble press tools, check tolerances and ensure functional performance
• Diagnose faults and carry out effective repairs

Onsite Capabilities

• The Toolroom gives full control over the servicing and quality of company tooling. Equipped with an impressive range of machinery – HURCO 3 Axis CNC Miller, lathes, pillar drills, Lumsden and surface grinders – they can manufacture complex parts and maintain critical press tooling without relying on external suppliers.
• In addition to maintaining existing tooling, the Toolroom team also designs and manufactures bespoke tools, jigs, and fixtures, ensuring precision and reliability in every part of production.

CNC PROGRAMMER / SETTER /OPERATOR – HyperMill Expert

We are offering a super opportunity for a CNC Programmer / Setter / Operator, who is a HyperMill  expert

We are enjoying an uplift in orders coming through, which means we have a role as a CNC Programmer / Setter / Operator role is now available.

As a unique manufacturing organisation, we have the advantage of being long established, plenty of work, and are well placed to continue to our success story.

NO SPONSERSHIP CAN BE OFFERED – MUST HAVE RIGHT TO WORK IN THE UK

Commutable from Birmingham, Sutton Coldfield, Walsall, West Bromwich, Rowley Regis, Halesowen, Stourbridge, Dudley, Telford, Walsall, Blackheath, Willenhall, Wednesbury and Wolverhampton

KEY BENEFITS

• Salary: £35,000 - £39,000 (this can be negotiable)
• Days (No nights, no nonsense)
• Unlimited Career progression
• A supportive, skilled team who love precision and a good laugh
• Clean, modern workshop with a relaxed but focused atmosphere
• Busy, solid stable manufacturing organisation
• Supportive, friendly team
• Unique manufacturing environment
• Little competition

RESPONSIBILITIES

• Operating, setting and programming CNC machines (3, 4 & 5 axis)
• Using Hypermill CAM software to bring complex parts to life
• Working with a range of materials to tight tolerances
• Problem-solving, fine-tuning, and maybe even showing the robots who's boss
• Collaborating with engineers, designers, and occasionally people who call all machines "that spinny thing"

REQUIREMENTS

• Solid experience in a CNC setting/operating/programming role
• Proficient in Hypermill CAM software – you're the go-to, not the Googler
• A keen eye for detail (you notice when a drawing is 0.01mm off)
• Ability to work independently on a dayshift with a strong sense of ownership
• Bonus points if you can make the tea and program a 5-axis mill at the same time
• Day shift only – your evenings are your own!

If you would like to be part of a growing success story, where there are unrivalled career prospects for you with genuinely exciting products, send your CV NOW!