Manufacturing & Production

This is a fantastic opportunity for a dynamic and strategic Head of Operations to join a European leading business, where making a difference to people’s lives through the products that they design, manufacture and install is a daily occurrence. With 40 years’ experience under their belt, they are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, a business that has doubled in size these last few years.

They are proud of their fast-paced and dynamic manufacturing environment, where customer satisfaction and continuous improvement are at the heart of everything that they do.

Head of Operations, Salary, Hours and Benefits

• £80,000 - £90,000+
• Car allowance
• Management Bonus Scheme
• 37.5 hours per week, Monday – Friday, 7:00am – 3:00pm (with some flexibility)
• 23 days holiday plus bank holidays
• Life insurance cover
• Employee Assistance Programme

Essential Requirements

• Proven Head of Operations / Operations Director experience within Manufacturing.
• Experience of working for a business circa 50 million+ turnover.
• An Engineering background, someone who has risen through a business.
• Very much hands-on, but also strategic.
• A business qualification would be advantageous. 
• Deep understanding of lean manufacturing, Six Sigma, and continuous improvement methodologies.
• Commercially astute with experience in budgeting, forecasting, and cost control.
• Experience with ERP/MRP systems.

Head of Operations Key Responsibilities

• The Head of Operations will provide strong, strategic leadership across operational functions to drive high performance and collaboration.
• Championing a proactive Health, Safety, Environmental and Quality culture.
• Maintaining profitability during rapid business expansion.
• Using data-driven KPIs and metrics to guide planning and decision-making.
• Driving Lean Manufacturing and operational efficiency - championing a zero-defect mindset to improve overall quality standards.
• Leading and developing the Engineering function.
• Managing growth across international operations.
• Implementing effective production workflows to boost productivity and minimise waste.
• Taking ownership of the post-sales process to enhance cross-team collaboration and service delivery.
• Identifying cost-saving initiatives without compromising quality - embedding a culture of continuous improvement across all teams.

CUSTOMER SERVICE REPRESENTATIVE

We are offering a role for a Customer Service Representative in order to become an integral part of our expanding team,

Are you a “people person” with a passion for delivering exceptional customer experiences? We’re looking for a Customer Service Representative to be the friendly voice and trusted support for our valued customers.

In this role, you’ll handle a variety of customer enquiries—via phone, email, and live chat—offering prompt, professional, and effective support. You’ll be an essential part of ensuring our customers feel heard, helped, and appreciated.

Commutable from Alcester, Redditch, Bidford Upon Avon, Alvechurch, Henley-in-Arden, Northfield, Bartley Green, Bromsgrove, Earlswood and Inkberrow

KEY BENEFITS

• Salary: Up to £25,000 - £27,000 Dependant on experience
• Plenty of free parking on site
• Exquisite working environment
• Lunchtime Friday finish
• Recent investment
• Long established and stable business
• Top quality products
• Charity events
• Friendly, supportive team

RESPONSIBILITIES for CUSTOMER SERVICE REPRESENTATIVE

• Respond to customer queries via phone, email, and chat in a timely and professional manner
• Provide accurate information about products, services, and orders
• Resolve customer complaints with empathy and efficiency
• Process orders, returns, and refunds
• Work collaboratively with internal teams to solve customer issues
• Maintain up-to-date product knowledge to provide informed support
• Keep detailed records of customer interactions in our CRM system

REQUIREMENTS for CUSTOMER SERVICE REPRESENTATIVE

• Previous experience in a customer service or call centre role preferred
• Strong verbal and written communication skills
• Excellent IT skills, with Outlook and excel
• A calm, patient, and friendly demeanour
• Proactive problem solver with a positive attitude
• Able to multitask and work well under pressure
• Tech-savvy and comfortable learning new systems
• A team player who thrives in a fast-paced environment

PRODUCTION SUPERVISOR

We are seeking a PRODUCTION SUPERVISOR, to supervise a small team, and ensure production areas are correctly maintained.

We are a long-established manufacturing organisation, Kings Award winning business, and we have a requirement for a Production Supervisor.

Why Join Us?

• Opportunity to be an integral part of our growing team 
• Genuine room for growth and career advancement 
• Collaborative, down to earth, and supportive work environment 
• Enabling you to contribute to a diverse range of projects

COMMUTABLE FROM: - Bolton, Wigan, St Helen’s, Skelmersdale, Chorley, Ormskirk, Leigh and Ashton-in-Makerfield

BENEFITS

• £31,000
• Days – Monday to Friday
• Plenty of parking available
• 25 Days holiday
• Health and wellbeing programmes
• On-site parking
• Busy, growing organisation
• Friendly, down-to-earth team
• Expected to continue to grow in 2025

DUTIES

• Upholding high standards of cleanliness and housekeeping across all plant, yard, and compound areas.
• Assisting with stock takes of all raw materials including bulk storage and drums, as directed by the Production Supervisor.
• Safely offloading delivery tankers and loading collection tankers as required.
• Monitoring and replenishing gaff bag stock to ensure adequate supply levels are maintained.
• Ensuring spill kits and grit boxes are stocked and in good working order throughout the site.
• Checking the heating plan and pre-heating materials in preparation for production runs.
• Labelling and managing stock of IBCs (Intermediate Bulk Containers) in the compound.
• Participating in the solvent recovery programme and correctly labelling recovered materials.
• Supporting batch filtration processes and following formulation batch sheet specifications accurately.
• Reporting any deviations from standard procedures promptly and in writing to the Production Supervisor.

REQUIREMENTS

• Previous supervisory experience
• You will have gained your experience from within manufacturing or chemicals
• Forklift truck experience
• Forklift truck licence
• Happy to work days
• Good understanding of sampling and product testing

We are looking to interview now, send your CV over ASAP!

TOOLMAKER / JIG AND FIXTURE MAKER

We are seeking a TOOLMAKER / JIG AND FIXTURE MAKER, to strengthen the Toolroom.

We are a long-established manufacturing organisation, supplying into a broad range of different industry sectors, such as agriculture, construction, defence, medical and education to name but a few.

As our Toolmaker / Jig and Fixture Maker, you will be joining a friendly team, repairing and manufacturing tools, dies and fixtures.

Why Join Us?

• Opportunity to be an integral part of our growing team
• Genuine room for growth and career advancement
• Collaborative, down to earth, and supportive work environment
• Enabling you to contribute to a diverse range of projects

COMMUTABLE FROM: - Worcester, Hereford, Bromsgrove, Kidderminster, Halesowen, Tewkesbury, Droitwich, Bromyard, Evesham, Redditch, Cheltenham and Ledbury

BENEFITS

• £30,000 - £33,000 dependant on experience
• Paid Overtime
• Days – Monday to Friday
• Plenty of parking available
• 25 Days holiday
• Health and wellbeing programmes
• On-site parking
• Busy, growing organisation
• Friendly, down-to-earth team
• Expected to continue to grow in 2025

DUTIES

• Manufacture, and repair tools, dies, and fixtures
• Working from engineering drawings and specifications
• Operate lathes, milling and grinding machines
• Work with the engineering team to optimise tool designs, to make the parts faster

REQUIREMENTS

• Proven experience of producing Jigs and Fixtures
• Must have gained this experience from a manufacturing environment
• To have the ability to read engineering drawings
• To have an understanding of machining processes
• Happy to work a Days role

We are looking to interview now, send your CV over ASAP!

This is a fantastic opportunity to join a leading business who are in a period of exciting growth. They are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, a business that has doubled in size these last few years.

They are proud of their fast-paced and dynamic manufacturing environment, where customer satisfaction and continuous improvement are at the heart of everything that they do.

Planning Coordinator Pay, Hours and Benefits

• £25,000 - £26,000 (possibly negotiable)
• 37.5 hours per week, Monday – Friday, 9:00am – 5:00pm
• 23 days holiday plus bank holidays
• Life insurance cover
• Employee Assistance Programme

The Planning Coordinator role is commutable from the following areas: Derby, Nottingham, Sutton in Ashfield, Mansfield, Chesterfield.

Planning Coordinator Role Overview

If you are looking for a job where you can genuinely go home at the end of the day saying that you’ve made a positive difference to someone’s life, then this is the role for you! This is a role with a family-owned business who are expanding in the UK and internationally. Customer Care / the Customer Experience is key to this role - you will have the opportunity to see customers through the whole process to a successful outcome.

Planning Coordinator Candidate Requirements

• A planning professional with excellent customer service and great organisational skills
• Self-management with a ‘can do’ attitude
• Excellent telephone manner
• A genuine passion for helping people
• Confidence using Microsoft Excel, Word, internet & email
• Accuracy and attention to detail
• Logical approach
• Able to work to agreed process & procedures to meet and excel customer expectations

Planning Coordinator Key Responsibilities

• Liaising with installation partners and customers to arrange installation of products
• Planning and organising installations using our business system
• Completing all documentation with the highest levels of accuracy and providing this to the relevant parties
• Dealing with queries relating to installation and finding solutions
• Dispatch and track products and update stakeholders of any issues
• Maximising opportunities for installations
• Ensuring all documentation is received following installations and actioned
   

This is a fantastic opportunity to join a leading business who are in a period of exciting growth. They are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, a business that has doubled in size these last few years.

They are proud of their fast-paced and dynamic manufacturing environment, where customer satisfaction and continuous improvement are at the heart of everything that they do.

Manufacturing Supervisor Pay, Hours and Benefits

• £36,000 - £40,000 
• 37.5 hours per week, Monday – Friday, 7:00am – 3:00pm (with some flexibility)
• 23 days holiday plus bank holidays
• Life insurance cover
• Employee Assistance Programme

The Manufacturing Supervisor role is commutable from the following areas: Derby, Nottingham, Sutton in Ashfield, Mansfield, Chesterfield.

Role Overview

The Manufacturing Supervisor will be responsible for managing the Fabrication, Welding, Machine shop and Paint shop teams to ensure the efficient manufacturing of quality products, playing a crucial role in driving performance improvements and ensuring targets are met. Championing continuous improvement in all activities and areas of responsibilities.

Manufacturing Supervisor Candidate Requirements

• A minimum of HND in Engineering (ideally)
• 4+ years of relevant manufacturing experience
• Experience in a technical manufacturing environment
• IOSH/NEBOSH Certificate
• Strong leadership skills with the ability to motivate and train teams
• Ability to prioritize tasks and meet targets
• Excellent communication and problem-solving skills
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Strong understanding of ISO 9001
• Knowledge of 5S an Lean manufacturing principles
• Driving License

Manufacturing Supervisor Key Responsibilities (but not limited to)

• Oversee daily operations to ensure production targets and quality standards are met.
• Lead, motivate, and manage a team of production employees to ensure efficient and high-quality manufacturing processes.
• Monitor production performance and identify opportunities for process improvements.
• Ensure compliance with health, safety and environmental standards at all times.
• Ensure all products meet quality standards and compliance requirements
• Train and develop team members to enhance skills and efficiency
• Coordinate with other departments (quality control, maintenance, etc.) to ensure smooth operations.
• Conduct regular team meetings to discuss performance, safety updates, and key objectives.
• Monitor production processes and implement continuous improvement initiatives
• Address any operational issues promptly and work towards effective resolutions.
• Ensure that production targets are met on time, while maintaining high standards of quality and safety.
• Support and drive lean manufacturing initiatives and continuous improvement projects.