CUSTOMER SERVICE ADVISOR

Job Descriptions

This is a fantastic opportunity to join a European leading business, where changing people’s lives through the products that they design, manufacture and install is a daily occurrence. With 40 years’ experience under their belt, they are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, a business that has doubled in size these last few years.

They are proud of their fast-paced and dynamic manufacturing environment, where customer satisfaction and continuous improvement are at the heart of everything that they do.

Customer Service Advisor Pay, Hours and Benefits

• £26,420
• 8:30am – 5:00pm Monday to Friday
• 23 days holiday plus bank holidays
• Full in-depth training is provided
• Profit related pay
• Life insurance cover
• Employee Assistance Programme

This Customer Service Advisor role is commutable from the following areas: Ripley, Alfreton, Sutton in Ashfield, Pinxton, South Normanton  

Role Overview

• You have the opportunity to see your customer through the whole process. You will only contact customers who have contacted the business. Your job is to considerately help them through the decision-making process.
• There is no cold calling required for this position, it is a mix of inbound call handling and outbound call follow-ups.

Customer Service Advisor Candidate Requirements

• The business is looking for a Customer Service professional with effective questioning and listening skills, who can help customers in a positive and friendly manner. 
• You will provide excellent customer service, building trust and helping people through the three phases of the decision-making process; enquiry, needs assessment and fitting. 

In addition to this, it would be great if the Customer Service Advisor had: 

• An excellent telephone manner
• A genuine passion for helping people
• Confidence using Microsoft Excel, Word, internet & email
• The ability to work to agreed process & procedures to deliver daily KPI’s
• Consistency and a positive attitude to your working day
• Call centre, customer service or sales experience is an advantage but more importantly your attitude 

Customer Service Advisor Key Responsibilities

• Take In-bound enquiries from all sources
• Advise the customer on products and services that would best suit their needs
• Maintain a good relationship with the existing customers as well as developing the existing enquiries and promoting new business
• Be cross trained across all areas of the sales function and maintain an excellent level of product knowledge through self-study and supported development
• Ensure all customers are advised considerately through the decision-making process
• Update the database/CRM with customer records 
• Contact potential customers to arrange appointments
• Resolve any sales related issues with customers
• Provide basic technical assistance to customers calling in with enquiries