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This is a fantastic opportunity to join a leading business who are in a period of exciting growth. They are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, a business that has doubled in size these last few years.
They are proud of their fast-paced and dynamic manufacturing environment, where customer satisfaction and continuous improvement are at the heart of everything that they do.
Customer Service Advisor Pay, Hours and Benefits
£25,000 - £26,000 (possibly negotiable)
37.5 hours per week, Monday – Friday, 9:00am – 5:00pm
23 days holiday plus bank holidays
Life insurance cover
Employee Assistance Programme
The Customer Service Advisor role is commutable from the following areas: Derby, Nottingham, Sutton in Ashfield, Mansfield, Chesterfield.
Customer Service Advisor Role Overview
If you are looking for a job where you can genuinely go home at the end of the day saying that you’ve made a positive difference to someone’s life, then this is the role for you! This is a role with a family-owned business who are expanding in the UK and internationally. Customer Care / the Customer Experience is key to this role - you will have the opportunity to see customers through the whole process to a successful outcome.
Customer Service Advisor Candidate Requirements
A planning professional with excellent customer service and great organisational skills
Self-management with a ‘can do’ attitude
Excellent telephone manner
A genuine passion for helping people
Confidence using Microsoft Excel, Word, internet & email
Accuracy and attention to detail
Logical approach
Able to work to agreed process & procedures to meet and excel customer expectations
Customer Service Advisor Key Responsibilities
Liaising with installation partners and customers to arrange installation of products
Planning and organising installations using our business system
Completing all documentation with the highest levels of accuracy and providing this to the relevant parties
Dealing with queries relating to installation and finding solutions
Dispatch and track products and update stakeholders of any issues
Maximising opportunities for installations
Ensuring all documentation is received following installations and actioned