CUSTOMER SERVICE TEAM LEADER

Job Descriptions

This is a great opportunity for a Customer Service Team Leader to join a family business where changing people’s lives through the products that they design, manufacture and install is a daily occurrence. 

With over 40 years’ experience under their belt, they are a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, with this role being part of that growth.

Customer Service Team Leader Salary and Benefits

• £28,000 - £29,000 (possibly negotiable for the right candidate)
• Commission
• 37.5 hours per week, Monday - Friday
• 23 days holiday, increasing with service, plus statutory
• Life Assurance
• Profit related pay

Commutable From: Derby, Nottingham, Mansfield, Chesterfield, Heanor

Customer Service Team Leader Candidate Requirements

• Three plus years experience in a consultative sales / customer service environment
• Familiarity with MRP systems (ideally)
• Technically minded
• Competent in the use of MS Office Suite
• An active interest in the automotive arena
• A good motivator with excellent communication and interpersonal skills
• Accurate with good attention to detail
• Problem solving skills
• Good time management skills

Customer Service Team Leader Key Responsibilities

• Support to the Head of Business Development and the field team 
• Lead the internal teams to meet and exceed targets, setting clear targets and performance expectations
• Support and assist the inbound central enquiry, live chat and online product demonstration teams
• Support recruitment, training and development of the team
• Conduct the full performance management cycle
• Set and track sales targets in conjunction with the business objectives
• Monitor sales procedures and ensure records are comprehensively administered 
• Pro-actively communicate sales enquiry opportunities to the Head of Business Development