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CUSTOMER EXPERIENCE ADVISOR

Job Description

This is a family business where changing people’s lives through the products that they design, manufacture and install is a daily occurrence. With 40 years’ experience under their belt, they are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, a business that has doubled in size these last few years, with this Customer Experience Advisor role being part of that growth.


Pay, Hours and Benefits

  • £23,000 - £25,000 dependent on experience
  • 8:30am – 5:00pm, Monday - Friday
  • 23 days holiday, Life insurance cover, Profit Related Pay, Free on-site car park, Employee Assistance Programme, Full Training provided

This role is commutable from the following areas: Derby, Nottingham, Mansfield, Chesterfield, 


Role Overview

This is a fantastic opportunity for an experienced Customer Experience Advisor to join a successful Sales and Marketing Team, with a business who operate in a growth market and are the market leaders in their area of expertise.

There is no cold calling required for this position, it is a mix of inbound call handling and outbound call follow-ups - they only contact customers who have contacted them.

Your job is to considerately help customers through the decision-making process. They work with disabled and elderly people and want people who can demonstrate empathy and help people with proper recommendations and great service, not those that smash sales targets at any cost.

In-depth training will give you all the product knowledge you need to excel in this role.


Customer Experience Advisor Candidate Requirements

  • The business is looking for a professional Customer Experience Advisor with effective questioning and listening skills, who can help customers in a positive and friendly manner
  • You will provide excellent customer service, building trust, helping people through the three phases of the decision-making process; enquiry, needs assessment and fitting
  • An empathetic personality / approach
  • Excellent telephone manner with a genuine passion for helping people
  • Confidence using Microsoft Excel, Word, internet & email
  • The ability to work to agreed process & procedures to deliver daily KPI's
  • Consistency and a positive attitude to your working day
  • Call centre, customer service or sales experience is an advantage but more importantly your attitude


Customer Experience Advisor Key Responsibilities

  • Taking inbound enquiries from all sources
  • Advising the customer on products and services that would best suit their needs
  • Maintaining a good relationship with the existing customers as well as developing the existing enquiries and promoting new business
  • Being cross trained across all areas of the sales function
  • Maintaining an excellent level of product knowledge through self-study and supported development
  • Ensuring all customers are advised considerately through the decision-making process
  • Updating the database/CRM with customer records
  • Contacting potential customers to arrange appointments
  • Resolving any sales related issues with customers
  • Providing basic technical assistance to customers calling in with enquiries

Please Note: Candidates must have the right to live and work in the UK.

Our aim is to help you secure the best possible future for yourself & this is a totally FREE service to all our Candidates.

If you believe that your skills and experience match what we are looking for please call me or APPLY and I will be in touch.

Should you want to learn more about any of our OFFICE, SUPPORT & ADMINISTRATION vacancies, or should you just want to discuss your particular needs, then please do not hesitate to contact me to have an informal, confidential chat.

Probe Technical Recruitment, providing Office Support & Administration Recruitment Support since 1994

SIMILAR JOBS

 

This is a family business where changing people’s lives through the products that they design, manufacture and install is a daily occurrence. With 40 years’ experience under their belt, they are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, a business that has doubled in size these last few years, with this Customer Service Advisor role being part of that growth.


Junior Order Entry Administrator Pay, Hours and Benefits

  • £19,000 - £21,000 
  • 9:00am – 5:00pm, Monday - Friday
  • 23 days holiday plus bank holidays – holiday allowance increases with service
  • Life insurance cover
  • Profit Related Pay
  • Employee Assistance Programme
  • Retail discount scheme

This role is commutable from the following areas: Derby, Nottingham, Sutton in Ashfield, Mansfield, Chesterfield, 


Role Overview

Due to continued growth, the business is looking to recruit a Junior Order Entry Administrator to join their Sales Team.
Flexibility is key in this role supporting the Sales Department with Order Entry/Administration activity.
Your primary purpose in this role short term is to allow the order to be processed.
As this becomes more automated, you will transition into more of an admin support role to the Sales Department.


Junior Order Entry Administrator Candidate Requirements

  • The Junior Order Entry Administrator will have an excellent attitude to work, with a desire to learn. 
  • Customer focused, you will have strong communication skills and show a high level of attention to detail, whilst completing tasks accurately and in a timely manner.
  • Being able to successfully work as part of a team is essential for a good fit and to ensure the smooth running of the Department.
  • Excellent organisational and administrative skills, together with an ability to deliver high standards of customer service in a friendly, positive, and professional manner.
  • A self-managing and proactive approach to work requirements and a can-do attitude and willingness to cross train is essential along with the desire to learn new skills.
  • Competent user of the Microsoft Office suite.


Junior Order Entry Administrator Key Responsibilities

  • Process orders received
  • Order Entry using the system
  • Flex between different order types and use of systems 
  • Take In-bound enquiries from Agents querying orders
  • Communicate requirements to Agents and internal colleagues
  • Ad-hoc sales related duties as required
 

This is a family business where changing people’s lives through the products that they design, manufacture and install is a daily occurrence. With 40 years’ experience under their belt, they are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, a business that has doubled in size these last few years, with this Telesales Advisor role being part of that growth.


Pay, Hours and Benefits

  • £25,000 - £27,000 dependent on experience
  • 8:30am – 5:00pm, Monday - Friday
  • 23 days holiday, Life insurance cover, Profit Related Pay, Free on-site car park, Employee Assistance Programme, Full Training provided

This role is commutable from the following areas: Derby, Nottingham, Mansfield, Chesterfield, 


Role Overview

This is a fantastic opportunity for an experienced Telesales Service Advisor to join a successful Sales and Marketing Team, with a business who operate in a growth market and are the market leaders in their area of expertise.

There is no cold calling required for this position, it is a mix of inbound call handling and outbound call follow-ups - they only contact customers who have contacted them.

Your job is to considerately help customers through the decision-making process. They work with disabled and elderly people and want people who can demonstrate empathy and help people with proper recommendations and great service, not those that smash sales targets at any cost.

In-depth training will give you all the product knowledge you need to excel in this role.


Telesales Advisor Candidate Requirements

  • The business is looking for a professional Telesales Advisor with effective questioning and listening skills, who can help customers in a positive and friendly manner
  • You will provide excellent customer service, building trust, helping people through the three phases of the decision-making process; enquiry, needs assessment and fitting
  • An excellent telephone manner
  • A genuine passion for helping people
  • Confidence using Microsoft Excel, Word, internet & email
  • The ability to work to agreed process & procedures to deliver daily KPI's
  • Consistency and a positive attitude to your working day
  • Call centre, customer service or sales experience is an advantage but more importantly your attitude


Telesales Advisor Key Responsibilities

  • Taking inbound enquiries from all sources
  • Advising the customer on products and services that would best suit their needs
  • Maintaining a good relationship with the existing customers as well as developing the existing enquiries and promoting new business
  • Being cross trained across all areas of the sales function
  • Maintaining an excellent level of product knowledge through self-study and supported development
  • Ensuring all customers are advised considerately through the decision-making process
  • Updating the database/CRM with customer records
  • Contacting potential customers to arrange appointments
  • Resolving any sales related issues with customers
  • Providing basic technical assistance to customers calling in with enquiries
 

This is a family business where changing people’s lives through the products that they design, manufacture and install is a daily occurrence. With 40 years’ experience under their belt, they are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, a business that has doubled in size these last few years.


Senior Quality Engineer Pay, Hours and Benefits

  • £40,000 - £45,000 (dependant on experience) 
  • 39 hours per week, Monday – Friday (with some flexibility and an earlier finish on Friday’s)
  • 23 days holiday plus bank holidays – holiday allowance increases with service
  • Life insurance cover
  • Profit Related Pay
  • Employee Assistance Programme
  • Retail discount scheme
  • Full PPE and Training Provided

This role is commutable from the following areas: Derby, Nottingham, Sutton in Ashfield, Mansfield, Chesterfield, 


Senior Quality Engineer Role Overview

The business is seeking a diligent and detail-oriented Senior Quality Engineer to join a well-established manufacturing team.
You will be responsible for ensuring quality control, implementing improvements and maintaining compliance.


Senior Quality Engineer Candidate Requirements

  • Proven experience as a Senior Quality Engineer, working to the quality principles of ISO 9001
  • Manufacturing environment exposure
  • Able to read and interpret technical drawings, specifications and schematics
  • Can conduct risk assessments and generate safe systems of work documentation
  • Experience of simple project management
  • Proficiency in MS Office
  • Excellent analytical, problem-solving, and critical thinking skills
  • Hands-on experience with Quality Management Systems and testing methodologies
  • Strong communication and team collaboration skills


Senior Quality Engineer Key Responsibilities

  • Investigate customer returns, establish the root cause and apply learnings
  • Monitor the production cycle and report on malfunctions
  • Inspect procedures for the production cycle and ensure their efficiency and compliance with safety and quality standards
  • Approve or reject raw materials with respect to quality standards, recording supplier performance
  • Maintain records of testing, information and metrics
  • Develop, document and maintain a thorough network of Standard Operating Procedures
  • Ensure standards are maintained to our ISO 90001 system
  • Assess adherence to industry codes
  • Identify and implement continuous improvement opportunities
 

Probe Technical are looking to recruit a full time and permanent Control Systems Engineer (Electrical) to join a family business who are a leading manufacturer and supplier. The ideal candidate will have knowledge of electrical controls within machine building. You must have a background in Programming Siemens PLCs.

The package details for the role of Control Systems Engineer include the below and further at interview:

  • Hours are Monday – Friday days
  • Salary is very negotiable from £45,000 depending on experience 
  • 20 + 8 days Holiday 
  • Pension is commenced after 3 months and is standard contributory 
  • On site Parking 
  • Very stable and friendly working environment 

Along with a minimum NVQ Level 3 or higher in Electrical Engineering or equivalent, the ability to programme Siemens PLCs is essential and have previous experience at a high technical level with completing relevant paperwork. 

Other key duties for the role of Control Systems Engineer include: 

  • A strong understanding of electrical control systems
  • Knowledge of hydraulics (not essential as training will be given)
  • Occasional hands-on building systems for machinery

We would be interested in also talking to Controls Engineers, Electrical Engineers and Maintenance Electricians with PLC programming experience. 

The role is commutable from Derby, Nottingham, Mansfield and Sheffield. 
 

 

Probe Technical Recruitment are recruiting a very exciting opportunity for a Multi Skilled Maintenance Engineer to join a unique manufacturer based in Leicester. You will be part of a team of Maintenance Engineers delivering maintenance support and activities to maintain site compliance, improve the safety, quality and efficiency of all assets.

The benefits package for the Multi Skilled Maintenance Engineer role include:

  • Salary depending one experience £40,000 - £48,000 
  • There are 40 hour weekly rotational shift patterns in place covering earlies, lates and nights covering both sites. (6am – 2pm / 2pm – 10pm / 10pm – 6am).
  • Annual leave of 31 days inclusive of bank holidays (rising to 32 after 5 years’ service and your 
  • birthday off after 2 years’ service)
  • Company sick pay (after successful probation) of 8 weeks
  • Health Cash Plan

You must be a qualified Engineer, City and Guilds or equivalent trained dual skilled with strong skills across both mechanical/electrical disciplines. Due to the varied equipment, they have across both sites, qualifications, skills and experience we are mainly looking for include electrical, mechanical, pneumatics, hydraulics, pumps, motors, belts (this is not an exhaustive list).
            . 
The key areas of focus and duties for the Multi Skilled Maintenance Engineer role include: 

  • Extensive experience in service driven production/process industries
  • Ability to identify and implement actions to improve/maintain productivity.
  • To work with production teams to optimise the production processes of mixing, coating & converting to 
  • improve quality and reduce waste. 
  • Provide as necessary support for the installation of new parts and equipment.
  • To perform repairs to plant and equipment in accordance with best practice.

There are several other duties that will be discussed further at initial interview. 

We would be very keen to talk to Maintenance Electricians or Maintenance Technicians also who are looking for the next role based around Leicester, Nottingham, Grantham, Northampton and Peterborough.