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CUSTOMER TECHNICAL SUPPORT - GERMAN SPEAKING

Job Descriptions

Technical Customer Support - German Speaking

We are working with a fantastic fast-growing organisation that has an establish global customer and supplier based and is seeing strong repeat and new customer business coming directly from Germany. 

Company:

The company has many years’ experience in developing advanced engineered products that are used in a myriad of industry sectors.  Their products offer a high level of safety and reliability and use a range of the latest electronic technologies.

As an organisation they have seen good growth from being able to offer bespoke solutions to their customers and are now in a fortunate position of seeing business levels and orders return, post lockdown.

A busy working environment with a friendly and positive approach to how they operate as a business and they have a strong team support ethos.

Duties:

The position plays an integral part of the day to day function between the customer and the technical departments within the organisation, by offering tailored support to customers by understanding their requirements and then liaising with the relevant Project and R&D teams.

  • Collating information and requirements via telephone, email, Skype/Team/Zoom, or fax 
  • Discussing suitable options, lead times and costs 
  • Liaising with the internal technical departments to ensure customers’ requests and demands can be achieved 
  • Dealing with issues and legacy quality issues 
  • Maintaining CRM Systems and internal spread sheets or relevant documentation 
  • Liaising with Sales Teams and Distributers 
  • Keep abreast of new technology and product development 
  • Advice customers of new improved technologies and better solutions. 
  • Be able to communicate effectively in both English and German 

Skills & Experience:

  • This position does require excellent German language skills, both conversational and technical and some exposure of working directly for, or with German organisations in the recent past. 
  • The position does not require someone to be formally technically qualified, but a background working in some form of engineering or engineering sales or customer service is strongly desired. 
  • Good IT Skills and the ability to create and maintain spread sheets and databases are as must
  • Excellent communication with good listening skills are essential, with the ability to convey information clearly and in a professional manner.
  • Being part of the big team is how this organisation wants their staff to feel, so someone who is willing to help and support others, will be a quality they seek at the interview stage

Benefits:

  • A great company with a history of growing individual staff into senior members and managers within short time periods is something they are very proud of. 
  • The company is based in a modern open spaced building with top spec facilities for their staff. 
  • They operate Monday through to Friday on a standard day routine, with an earlier finish on a Friday. 
  • Good salary packages and regular bonus and 25 Days Holidays + Bank Hols