Rob has over 25 years professional recruitment experienced gained mainly within Financial Recruitment. He has a well-established, highly successful, and stable background supporting the recruitment needs of major blue-chip clients and SMEs.

Rob worked for 19 years within an independent financial recruitment consultancy which grew significantly across the UK before joining Probe in 2016 to strengthen our Business Services Division which specialises in Finance, HR and Sales recruitment and was keen to work with Probe because of our independence, which enables the delivery of an excellent service to both candidates and clients.

Rob Dorricott

Senior Consultant


Rob has over 25 years professional recruitment experienced gained mainly within Financial Recruitment. He has a well-established, highly successful, and stable background supporting the recruitment needs of major blue-chip clients and SMEs.

Rob worked for 19 years within an independent financial recruitment consultancy which grew significantly across the UK before joining Probe in 2016 to strengthen our Business Services Division which specialises in Finance, HR and Sales recruitment and was keen to work with Probe because of our independence, which enables the delivery of an excellent service to both candidates and clients.

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An urgent requirement has arisen for an ambitious Account Management Support individual to join a market leading business an a temp to perm basis

Key duties:

Support to the Account Management team

  • Monitor the Account Management email inbox and action and resolve as many of the requests and issues as possible liaising with the Account Managers and internal teams where necessary.
  • Develop and manage relationships with existing customers that do not have an allocated Account Manager. Provide a single point of access through regular telephone contact (minimum quarterly per customer) and if required face-to-face meetings.
  • Undertake monthly business administration tasks to support the team such as order processing, billing calculations and contract adjustments.
  • Determine bespoke development and service delivery quotes for customers / on behalf of the Account Managers from our internal Operations teams.
  • Fully maintain designated customer records listed on the customer database. Keeping the system up to date with details of all contacts and activities.
  • Organise Customer Forum activity with the team - producing agendas, invitations and information packs for the events and organising venues and delegates.
  • Perform system and work administrative tasks and follow up activity to support Account Managers out in the field.

Generate sales

  • Generate new sales with designated customers through Account Management activity. KPI targets to be agreed.
  • Help co-ordinate and execute sales campaigns with marketing to existing customers and potential new customers.
  • Undertake systematic telephone follow-up to sales campaigns and other promotional events/activities.
  • Make initial contact with new enquires to determine their requirements and refer them to the relevant sales representative to progress the opportunity.
  • Deliver virtual telephone demonstrations when appropriate to customers on new system functionality, products and services consistent with the overall company approach.

Contribute as required to sales & marketing activities, events / exhibitions

  • Attend promotional activity, sales events & exhibitions as and when required, (particularly where designated customers are present).
  • Undertake ad-hoc customer research and sales / marketing projects from time-to-time.
  • Help promote and expand good Account Management skills within the business.



  • Good understanding of Account Management skills in order to create, maintain and enhance customer relationships.
  • Excellent communication skills written, analytical and verbal, maintaining accurate / accessible and organised documentation in line with the company’s record keeping procedures and systems.
  • Excellent telephone and email client facing skills (listening but also questioning to minimise workloads).
  • Strong commercial awareness, with the ability to spot up selling opportunities.
  • Strong IT skills with the ability to understand software applications

A leading Sutton Coldfield business is seeking to recruit a Revenue Accountant on a fixed term basis to cover maternity leave.

The Revenue Accountant will be responsible for aspects of revenue accounting of the UK businesses. Duties will cover areas of billing, revenue and orderbook analysis, revenue budgeting and forecasting, development of revenue and margin KPIs, sales controls and processes, business partnering with sales and operations to interpret and explain performance, and trends and issues.


- Monthly Audit of all new business from manual audits

- Monthly billing of the UK businesses

- Calculation and raising of supplier purchase orders for commissions

- Dealing with customer billing queries

- Explanation and analysis of monthly pivot table highlighting causes of variances eg back billing, credit notes volume, cancellations, new business, etc.

- PMO management and reporting

- Logging of operational time in Oracle NetSuite

- Training users to ensure data is timely and accurate

- Understanding the PMO report and taking actions to accelerate revenue recognition. Putting ideas forward and issues to management.

- Managing the Deferred and Accrued revenue schedule, reviewing with management and actively managing revenue recognition.

- Ensure the business is prepared for the annual audit to evidence revenue recognised, deferred income schedules and justifications.

- Monthly reporting of Revenue including won/lost business, volume movements, credit notes in month and YTD projection for next 12 months and commentary on trends

- Monthly variance analysis by stream and division vs budget and forecasts

- Analysis and reporting on volume usage month by month

- Developing the set of KPI’s used to track trends in revenue earnt

- Working with business units to understand trading models, pricing and potential improvements to revenue.

- Identifying weakness in the trading model, highlighting control or customer issues and recommending appropriate action to fix. Liaising with CFO/Commercial Director to maintain a tight trading framework.

- Calculate the quarterly sales commission due to Sales/Account Management staff and help develop the sales commission model.

- Assist in moving CRM into Oracle NetSuite and training users

- Oracle NetSuite - continue to automate the revenue model through Oracle NetSuite, recommend changes/improvements, develop NetSuite reports around Revenue and margin and be the NetSuite champion for revenue matters.

- Budgets and Forecasts - work with divisional heads to put together Revenue and Margins budget and re-forecasts.

- Other ad hoc duties.


- Be proficient in Oracle NetSuite and have knowledge of Sage Financials

- Have good spreadsheet skills and working knowledge of MS Excel and Word - VLOOKUP, Pivot Tables etc


- Preferably AAT qualified / part qualified ACMA or CIMA


A fantastic opportunity exists for a experienced Customer Service Administrator to join a leading business.

The Customer Service Administrator is responsible for all administrative tasks in relation to customer services.

Essential Duties and Responsibilities:

Process customer orders, efficiently and in line with procedures, utilising systems and completing paperwork as necessary

  • Work directly with customers to handle queries, take sales orders, and resolve issues
  • Answer incoming calls efficiently and handle them accordingly
  • Support and liaise with the UK/EU sales team and collaborate with US sales as required
  • Be first point of contact for customers ordering and/or enquiring about products for purchase
  • Liaise with relevant departments to ensure stock levels are available to fulfil customer orders
  • Maintain the pricing database
  • Process samples requests as required
  • Collaborate with relevant departments on new print designs and print orders
  • Liaise with the Quality department to maintain up to date technical data and provide this to customers upon request
  • Deal with customer complaints or order anomalies to a satisfactory conclusion
  • Collaborate with all departments as required to ensure customer service effectiveness
  • Communicate effectively and pro-actively with customers
  • Raising Credit or Goods Return Notes as required, liaising with the credit department when necessary

Education, Experience Knowledge, Skills and Abilities:

  • Experience within a customer service role is essential
  • Exceptional customer service skills, focusing on the needs of the customer
  • Strong IT skills including Microsoft Office
  • Excellent communication skills including telephone
  • Ability to build relationships effectively
  • Awareness & understanding of the company's product range
  • Experience of using SAP is desirable

A leading manufacturing business in Leamington Spa has an exciting permanent opportunity for a Receptionist/Plant Administrator

Hours: Monday - Thursday: 9 hours including 30 minute lunch break, Friday: 5 hours

The Role:

• To be a front of house and represent the Company with internal and external customers.

• To provide reception duties in the plant and support administrative functions to the management team.

• Work on own initiative by planning and organising workload in order to meet deadlines.

• Establish and maintain effective communication systems with internal and external customers.

Main Responsibilities:

Reception duties:

Management of visitors

Ensure visitor procedures followed

Maintain visitor register and access passes

Distribute PPE to all visitors

Answering calls and forwarding to appropriate department/person

Receive post and other deliveries and distribute as appropriate

Frank and prepare outgoing mail

Arrange courier as required

Travel Booking as per the Company Procedure:

Book hotels, travel and car hire

Meetings management:

Book internal meeting rooms

Provide refreshments (tea, coffee, water etc.) as required

Book and maintain cleanliness of pool cars


Maintain stationery and reorder supplies as required

Maintain PPE and reorder as required

Maintain uniform and reorder as required

Provide administration support to the plant manager and other departments as required, e.g. Minutes taking at plant meetings like Red Table, H&S, Deviation Meeting, Rounds

Prepare and reconcile Purchase Orders and invoices

Complete data entry input of daily scrap sheets


Conduct supplementary projects/tasks as directed.

Maintain coffee machine including cleanliness and buying supplies

Stand in for other members of the department as directed.

Remain flexible and reactive to changing operational requirements.

Essential Qualification and Experience:

Experience in a similar role

Good customer service skills

Computer literate on Microsoft Office


My client is seeking to recruit a Payroll Specialist on a 7-month fixed term contract. The role is part-time 16 - 20 hours.

The Payroll Specialist will process and manage the company's payroll calculating wages based on hours worked and administer payments. The goal is to ensure employees receive the correct compensation on time. Proven experience as Payroll Specialist with a solid understanding of accounting fundamentals and payroll best practices.


  • Prepares reports by compiling summaries of earnings, taxes, deductions, leave, disability, and non-taxable wages, LOS and any other reports required for the department and or business
  • Resolves payroll discrepancies by collecting and analysing information
  • Maintains payroll operations by following policies and procedures; reporting needed changes
  • Contributes to team effort by accomplishing related results as needed
  • Issuing tax forms (e.g. P45's, P60's)
  • Collation of payroll information from relevant departments
  • Check employee timesheets/clock cards, calculate overtime and holiday pay alongside any other payments due
  • Process employee payroll including the calculation and processing of all relevant deductions
  • Statutory calculations such us maternity pay, sick pay etc.
  • Processing of pension contributions and enrolment of eligible employees into company pension scheme and pension administration
  • Processing AOEs and HMRC submissions
  • Inputting absence and collation of absence data
  • Checking payslips and reports at payroll validation and rectifying identified issues
  • Payroll reporting
  • Processing of new starters and leavers
  • Posting of payroll journals
  • Conducting compliance checks
  • Providing advice and support to employees with pay or pension queries
  • Maintains employee confidence and protects payroll operations by keeping information confidential.

The successful Payroll Specialist will have:

  • Good excel skills
    • Experience of working within a payroll function
  • Knowledge of HMRC regulations and their application to the payroll function
    • Experience of working to strict deadlines

We are recruiting for a Marketing Compliance Assistant to join a growing business in Sutton Coldfield. Reporting to the Director of Marketing Compliance your responsibilities will include;

- Contract Opportunities - Involving all departments in contract checklist

- Pricing Feedback Tracking

- Quote Database Management

- General Marketing reporting

- Support/assist in all new Marketing/Compliance efforts

Required Competencies

- Ability to define problems collects data, establish facts, and draw valid conclusions.

- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

- The ideal candidate will have: - Intermediate to Advanced training in Microsoft applications, namely Outlook, Excel and Word preferred.

- Ability to work under stressful conditions.

- Ability to travel as required which is expected to be minimal after initial training in the U.S.

- Display skill in establishing and maintaining effective working relationships. - Skill in exercising a high degree of initiative, judgment, discretion and decision-making to achieve organizational objectives.

- Ability to maintain knowledge of management principles and theories.

- Skill in evaluating organizational operations as they relate to policies, cost, goals and objectives.

If you would like any further information, please don't hesitate to get in touch.


We are currently recruiting for the Financial Controller for a manufacturing company based in Tamworth. Part of a global group the company are specialists in their field and are undergoing several new developments. The ideal candidate will be an ACCA/CIMA qualified (or equivalent) accountant with previous experience working in a manufacturing environment. You will be responsible for the plant finance function ensuring all statutory reporting requirements are met while providing strategic support to the business from a commercial perspective. Reporting to the Plant Manager you will be responsible for managing a small finance team.

The Financial Controller’s duties will include:

  • Preparation of statutory accounts
  • Preparing budgets
  • Financial strategic planning
  • Monthly management accounts
  • Business partnering
  • Cost accounting
  • Commercial reporting
  • Leading and motivating a small finance team
  • The ability to work to tight financial reporting deadlines is imperative for this role. You must be adaptable to change with excellent leadership and communication skills. My client offers an exceptional working environment and an attractive benefits package.

A leading global business is seeking to recruit an ambitious part qualified Management Accountant to support the senior management team in completing financial analysis and the management of the cost accounting system.

As Management Accountant you will be responsible for the following;

  • Monthly cost reporting
  • Variance analysis
  • Reconciliation of Inter Company payable accounts
  • Maintenance of the fixed asset register
  • Maintain accurate standard and current cost system
  • Profit plan and departmental budgets
  • Report and analyse expenses, sale volumes, payroll costs, capital expenditures, cost of purchases, etc.


The successful Management Accountant will ideally have the following:

  • Part-qualified CIMA, ACCA or equivalent
  • US GAAP / SOX experience an advantage
  • Experience of preparing monthly management accounts.
  • Excellent analytical skills
  • Excellent communication skills