This is a very successful and growing family business where changing people’s lives through the products that they design, manufacture and install is a daily occurrence. With 40 years’ experience under their belt, they are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, a business that has doubled in size these last few years.

Automotive Service Manager Pay, Hours and Benefits

• £35,000 - £40,000, dependant on experience  
• 37.5 hours per week, Monday – Friday, 9:00am – 5:00pm
• £4,000 annual bonus, paid quarterly
• 23 days holiday plus bank holidays, Life insurance cover, Profit Related Pay, Employee Assistance Programme, Full Training provided

This role is commutable from the following areas: Sheffield, Chesterfield, Sutton in Ashfield, Mansfield, Worksop, Alfreton

Role Overview

• The Automotive Service Manager will be responsible for achieving maximum output of the branch through strategic planning and efficiencies whilst maintaining excellent customer service and quality standards.
• Leading and mentoring a small team of experienced and dedicated colleagues, you will coordinate the daily smooth running of the branch and drive it to even greater success, whilst ensuring the branch is compliant with policies and procedures. 
• This Automotive Service Manager role would suit an experienced automotive manager with lots of fantastic ideas and a proactive, positive attitude. 

Automotive Service Manager Candidate Requirements

• Proven track record of effective scheduling
• A passion for delivering great customer service
• High levels of literacy and numeracy
• Good organisational and IT skills
• High levels of accuracy and attention to detail
• Ability to maintain calm under pressure
• An understanding of modern motor vehicle technology
• Excellent people management skills

Automotive Service Manager Key Responsibilities

• Managing the diaries of a small team of technicians, support staff and sales team, you will ensure productivity and efficiency targets are achieved
• Ensure the work is carried out to the highest standards and on time
• Delivering excellent customer service at all times, resolving any issues quickly and to the satisfaction of the customer
• Ensuing that parts are ordered On-Time-In-Full
• Developing and mentoring staff 
• Building a strong team ethos and employee engagement 
• Ensuring the business always remain compliant with company, manufacturer and health and safety policies
• Reviewing and analysing department KPI and financial reports, and motivating staff to exceed objectives
• An understanding of how to identify and maximise sales opportunities, remaining honest, ethical and compliant at all times
• Building and maintaining strong relationships with local car Dealerships