Job Description

An outstanding opportunity has arisen for a CUSTOMER SERVICES MANAGER working for a large, family owned, well established manufacturing organisation.  The company has been established for over 100 years and the products they supply are unique, making them the market leader in their field.

As their CUSTOMER SERVIES MANAGER, you will lead and manage their customer services department to provide world class service to their customers.
 
BENEFITS

  • £33,000 - £36,000 - Dependant on experience
  • Working directly with the Senior Management team
  • Excellent Pension
  • 33 Days Holidays
  • Very generous sick scheme should you need it
  • Life Assurance
  • A genuine chance to make an impact

DUTIES OF THE CUSTOMER SERVICES MANAGER

  • Champion improvement activities
  • Regular contact with customers and agents, covering all aspects of customer service
  • Lead and manage the Customer Service Department
  • Negotiate and deal with major International Customers, freight companies, Government agencies and auditors
  • Ensure all legal duties relating to supply and transport of dangerous goods, drug, and chemical weapons
  • Travel to visit customers, agents and exhibitions when required
  • Monitor customer order patterns

REQUIREMENT OF THE CUSTOMER SERVICES MANAGER

  • You will have a strong understanding of the exportation of goods across borders, duty, and incoterms in the post-BREXIT age
  • A level 5 (or higher) qualification in Business related discipline
  • IATA and IMDG certified
  • DBS checked
  • Significant experience in a Customer Services Management role
  • Must have shipping export knowledge, and highly preferable for you to have experience with dangerous goods
  • Microsoft proficient
  • Strong negotiation and influencing skills

The role is commutable from Walsall, Wolverhampton, Sutton Coldfield, Worcester, Birmingham, Dudley, Solihull

Probe Technical Recruitment, providing Technical Engineering Recruitment Support since 1994

SIMILAR JOBS

 

WAREHOUSE CONTROLLER

We are urgently looking for an experienced Warehouse Controller to join a CNC machining company based in Redditch. If you are immediately available and looking for a new role as an exciting Warehouse role - this is the role for you.

The Warehouse Controller role will require you to:

  • Pick and pack engineered parts
  • Experience of progress chasing
  • Will be required to undertake pressure washing of machined components
  • Work with drawings and specifications
  • Able to understand the manufacturing process
  • Ideally the Warehouse Controller will have the following background or experience:
  • Previous warehouse experience
  • A current FLT counterbalance license
  • Full UK driving license (must be over 25 due to insurance) 
  • Driving a long wheel based transit type vehicle

Salary and Hours 

  • Up to £11:50 per hour, dependant on experience
  • Monday – Friday – 7am to 4pm
  • Free Onsite Parking

This Warehouse Controller role is commutable From: Birmingham, Worcester, Stratford, Bromsgrove and Droitwich.

Probe Technical Recruitment, providing Technical Engineering Recruitment Support since 1994

 

As the Service Co-ordinator / Administrator - you will be working for a very well-established industrial business within the construction sector, who have been established for over 60 years.  They really are leaders in their field!  They have a great team comradery within the business.  Every employee makes a difference and is valued.

This is a fabulous opportunity if you are looking for a varied, interesting role, working for a well-established organisation where you will be made to feel part of a great team!

Benefits for this Service Co-ordinator / Administrator role:

  • Up to £24,000
  • Great Contributory Pension Scheme
  • 33 days holiday
  • Free Parking.

As the Service Co-ordinator / Administrator, your duties will include:

  • To manage the diaries of the Service Engineers, 
  • Liaise with the customer to arrange a mutually acceptable time for scheduling of service/repair work
  • To be responsible for allocation of work to the engineering team
  • To rebook any re-visits / missed repair, breakdowns and maintenance visits
  • To be the main contact for customer enquiries, 
  • Ensure all plant equipment is logged in and out as required
  • All general administration duties including filing, logging invoices and inputting data into company CRM system

I would be very excited to speak with you if you have:

  • Have experience in a Service Coordinator / Administration role or similar
  • You will need to have experience prioritising jobs and booking out the Service Engineers
  • Be customer service orientated and passionate about delivering a first-class service
  • You will have a high level of accuracy and a very strong attention to detail
  • Be computer literate in Microsoft Excel, Word, Outlook and be a fast learner - picking up in-house systems and procedures
  • Be able to work as part of a small team in a large open plan office
  • Experience in a busy and fast-paced environment
  • Ability to prioritise your own workload.

This role is commutable from: Kidderminster, Oldbury, West Bromwich, Wolverhampton, Halesowen, Dudley and Bridgenorth

Probe Technical Recruitment, providing Maintenance, Reliability & Service Recruitment Support since 1994

 

This is a fabulous opportunity for a Persoanl Assistant for the MD in an exciting role, working for a well-established, dynamic organisation where you will be made to feel part of a great team!

As the Personal Assistant to MD - you will be working for a very well-established manufacturing business who have been established for over 30 years who really are leaders in their field!  They are an incredibly dynamic, forward thinking, expanding business who have remained extremely busy all through the Covid Pandemic!  They have a great team comradery within the business.  Every employee makes a difference and is valued.

Benefits for this Personal Assistant to MD role:

  • £30,000 - £35,000 DOE
  • Summer Bonus
  • Christmas Bonus
  • Contributory Pension
  • 28 days holiday (incl bank hols)
  • Free Parking

As the Personal Assistant to MD, your duties will include:

  • You will be responsible for organising both personal and business activities, coordinating diaries, arranging appointments, accommodation and travel arrangements for the MD of the business.
  • Maintenance of the MD’s office systems, data management and Administration.
  • Diary management
  • To ensure that the MD is well prepared for any meetings and travel.
  • To prepare agendas, pre-meeting briefings and meeting paperwork. 
  • Organising venues for offsite meetings and catering where necessary.
  • There will also be significant involvement with the HR function, preparing documents for example reviews / appraisal procedures.
  • To assist with the planning and preparation for exhibitions across the country
  • Support company projects and initiatives as well as customer liaison.

I would be very excited to speak with you if you have:

  • Previous experience as a Personal Assistant to MD or PA to a Senior Management Level is essential
  • Confidentiality is a crucial element to this role – you must show experience of this in your career to date
  • Outstanding interpersonal and communication skills and the ability to deal with all levels of people
  • Exceptional communication and organisational skills
  • You will be very self-motivated 
  • Excellent attention to detail and ability to maintain a high level of accuracy
  • Ability to deal with sensitive information with discretion and to maintain confidentiality.
  • Strong IT skills, including Excel, Word and PowerPoint
  • You will be a dedicated, team player who wants to contribute to the success of our business. 
  • You will need to have a huge amount of enthusiasm, energy and be proactive in finding solutions to problems – thinking outside of the box!
  • To be degree educated would be an advantage 
  • Experience in HR would be a great advantage but not essential.

This role is commutable from: Tamworth, Lichfield, Burntwood, Brownhills, Cannock and Sutton Coldfield

 

STOCK CONTROLLER

This is your opportunity to join a business that has grown to be known as a specialist and successful manufacturer and supplier to hundreds of customers and projects in the residential, commercial and industrial sectors.

From their Leicester HQ, they have invested significantly in plant and resource so that they have the best in manufacturing processes and supply operation.

The Stock Controller Benefits include:

  • Monday – Friday 8.00am – 4.30pm
  • £30,000 - £35,000 depending on experience
  • Pension Scheme (After 3 months)
  • 23 days holiday plus statutory holiday (up to 4 days to be used for Christmas shutdown)
  • Free On-site parking

Key Responsibilities

  • To set up and run a PI plan for warehouse operations to physically count
  • Make sage stock adjustments from submitted counts
  • Investigate and correct stock issues, checking sage/physical stock discrepancies and fill in a summary report
  • Sorting and labelling locations
  • Investigating when ‘Free Stock’ appears and amending sage, completing summary report
  • The Stock Controller should be able to Organise yearly stocktake

Candidate Specification

  • The Stock Controller should demonstrate excellent computer skills
  • Should have a knowledge of Outlook, Microsoft Word, and Excel
  • The Stock Controller should have Sage Experience
  • At Least 2 years’ experience in a similar role
  • Attention to detail is essential 

Bill of Material (BOM’s)

  • Analyse BOM to ensure the material is correct.
  • Ensure the times within each process are correct
  • Working with the production team to ensure BOM details are updated to reflect current operations

This Stock Controller role is Commutable from: Leicester, Coventry, Rugby, Loughborough

Probe Technical Recruitment, providing Manufacturing, Production & Quality Recruitment Support since 1994

 

PRESS BRAKE OPERATOR

This is your opportunity to join a business that has grown to be known as a specialist and successful manufacturer and supplier to hundreds of customers and projects in the residential, commercial and industrial sectors.

From their Leicester HQ, they have invested significantly in plant and resource so that they have the best in manufacturing processes and supply operation.

The Press Brake Operator Benefits include:

  • Monday – Friday 7.00am – 4.30pm
  • £22,500 – £25,500 depending on experience
  • Pension Scheme
  • 23 days holiday plus statutory holiday (up to 4 days to be used for Christmas shutdown) 
  • Free Onsite Parking

Press Brake Operator Key Responsibilities

  • Set-up, adjust and prepare press brake (Current machines) Amada, Edwards Pearson.
  • Finding correct tooling/program per set-up.
  • Check the heights of tooling and adjust back stops etc. along with light guards.
  • Set-up and adjustment of material for folding at correct height.
  • Locating programs and adjust tonnage and tooling for each part being formed.
  • Provide feedback to Production Manager all jobs not meeting set-up and/or production standards.
  • Producing folded parts to drawings supplied, measuring with Vernier Caliper, Protractors etc.
  • Other job-related duties as may be necessary to carry out the responsibilities of this position.

Press Brake Operator Specification

  • This person will work well on their own and as part of a team.
  • Good communication skills.
  • He/she will need to be well driven.
  • The appropriate person must have a keen eye for detail, and ability to read drawings.
  • They must have pride in their work and maintain a tidy safe workspace.
  • Must be reliable, and physically fit.
  • Good mathematical ability and able to use measuring devices such as Vernier callipers and protractors.
  • Be able to work in a fast-paced-team environment.

This Press Brake Operator role is Commutable from: Leicester, Coventry, Rugby, Loughborough

Probe Technical Recruitment, providing Manufacturing, Production & Quality Recruitment Support since 1994

 

CNC PROGRAMMER

This is your opportunity to join a very long-standing, well respected precision machine company who have been leading the market working from their Sutton, Epsom HQ, they supply high quality machine components to a range of customers around the world

The CNC Programmer Benefits include:

  • Monday to Thursday Days Role 7.30am-6pm, 40 Hours (Optional Friday Overtime)
  • Salary £26,000 - £32,000 dependent on experience
  • Pension Scheme
  • Free Parking.

Key Responsibilities

  • Selecting the cutting tools for machining operations using CNC or conventional lathes
  • Programming and Operating CNC Machines
  • Mounting and dismounting workpieces on/from lathe as a CNC Programmer
  • Performing roughing and finishing operations
  • Checking finished pieces to ensure compliance with technical drawings
  • Carrying out maintenance of turning lathe and tools

Candidate Specification

  • The CNC Programmer will have basic knowledge of CNC Machinery 
  • CNC Programming experience using CMZ/ MORI SEIKI/ COLCHESTER
  • CNC Programmer Must have Fanuc experience
  • Using a CAM system or CADCAM system
  • Strong time management and planning skills 
  • Being able to keep their surrounding clean and tidy for health and safety purposes 
  • CNC Operating experience

This CNC Programmer role is Commutable From: Crawley, Croydon, Twickenham, Guildford, Woking

Probe Technical Recruitment, providing Manufacturing, Production & Quality Recruitment Support since 1994

 

MAINTENANCE TECHNICIAN

We are a well-respected employer and are seeking to recruit proven Multi Skilled Maintenance Technician, to join our DAY SHIFT maintenance team. 

Benefits: 

  • £35,000
  • Company Pension
  • Excellent Holiday Entitlement
  • Stable Working Environment within a Very Well-Established Business. 

Duties of an Maintenance Technician 

  • As a proven Maintenance Technician, you will be required to undertake both planned and reactive maintenance across our unique plant. 

Requirements of an Maintenance Technician

  • Ideally you will be apprentice trained but must be qualified Electrically and ideally have some understanding of Plc Controls. However you must have a proven background in supporting plant and equipment within either a manufacturing, process or production environment. 

This Maintenance Technician role is commutable from: Brownhills, Lichfield, Shenstone & Tamworth

Probe Technical Recruitment, providing Maintenance, Reliability & Service Recruitment Support since 1994