APPLICATION SUPPORT ENGINEER

Job Description

Application Support Engineer – Electronic / Mechatronic Engineering

We are seeking an engineer with 12months+ relevant experience for an immediate start with a fast-growing technology company in the Walsall area.  

The position will be part of a customer facing technical support applications team that is biased towards electronic and safety critical technology.

This team’s duty is to support the company’s existing global presence of large blue-chip companies, to ensure they remain repeat business customers through resolution and design fixes of bespoke ordered products. 

  • £25,000 - £28,000
  • Bonus (Quarterly) £3,000
  • Pension 
  • 33 Days Holidays (Including Bank Hols)
  • Career Development & Training 
  • Project Ownership
  • Customer Facing International Business Trips 

Application Support Engineer Role:

  • Due to fast expansion and growth within the company over the last 5 years, especially internationally, an Application Support Team has been created to maintain customer satisfaction and tailored support for key accounts. 
  • Being part of this team requires a high degree of communication and liaison between customers and all associated internal Design, Operations, Sales and Manufacturing departments to ensure all customer expectations are always met. 
  • The focus of the role will be to offer the first point of contact for Electronic Technical issues for Pre and Post Sales orders. This will require working in close partnership with the company’s internal knowledge to gain a good understanding of what potential route causes can be and how to find a quick solution. 

Application Support Engineer Responsibilities:

  • Speak directly with customers and End Users to ensure they receive excellent service.
  • Support sales with technical enquiries and internal platforms to allow to deliver excellent service to our customers as we provide both pre and post technical sales support.
  • Review raised Customer Returns and evaluated resolutions as part of the Customer Returns Process
  • Conduct technical investigations as we support our customers, providing data feedback into our quality management system.
  • Develop key knowledge of the product range, with understanding of the key applications. 
  • Contribute to and create new ways to keep their customers informed on their products as they develop new materials, training and services.
  • Contribute to a culture of process improvement, using your customer experiences to provide feedback on Quality and Production processes and to offer new solutions.

Application Support Engineer Requirements:

  • Degree / HND Engineering Qualification with exposure to Electronic Engineering (Essential)
  • Relevant industry experience preferred (Electronic Device Manufacture / Test / Quality)
  • Good presentation and communication skills
  • A good work ethic with strong self-motivation 
  • A willingness to travel and work in a global team of professionals with flexible hours of work – though based at our UK head office, travel to Customer sites would be anticipated.

This is a great opportunity to join a fast paced and growing organisation where the company have a proud history of developing their junior staff into senior players within the business.

Commutable from: Wolverhampton, Cannock, Birmingham, Dudley, Stourbridge, Stafford, Telford, Walsall, Lichfield

Probe Technical Recruitment, providing Manufacturing, Production & Quality Recruitment Support since 1994

SIMILAR JOBS

 

This business is a market leader in their field, across markets in the UK, Ireland and Continental Europe providing materials to leading companies. 

They have seen huge growth in recent years, with further growth going on right now.

Estimator Pay and Hours

  • £28,000 - £32,000, negotiable dependant on experience
  • 8:30am – 5pm, Monday to Friday (possibly flexible)
  • 31 days holiday, including statutory, increasing with service

Commutable From: Derby, Nottingham, Leicester, Loughborough, Tamworth, Lichfield, Nuneaton

The Role

  • Client is looking for an Estimator who will be responsible for designing, specifying and pricing adequate products in response to client enquiries.
  • The Estimator will also be required to meet client expectations by ensuring prompt replies to queries, utilising all the information provided, implementing information gathered from design/site meetings and meeting site delivery dates.   
  • You will need to communicate effectively during a handover meeting with your appointed project team to ensure correct drawings are produced on time and in accordance with your design.

Personal Specification

  • Minimum 2 years’ experience in a construction Estimator role or similar
  • Proven ability reading construction drawings and extract relevant information efficiently
  • Solid knowledge & understanding of the construction process
  • Proficient in Microsoft Office, with excellent communication and customer service skills
  • Good organisational skills
  • Commercially aware, target driven and ambitious
  • Experience of using Bluebeam and AutoCAD desirable 

Estimator Key Responsibilities

  • To prepare an accurate, competitive and detailed technical schedules for client products with the assistance of a dedicated internal structural engineering team. 
  • Follow up schedules with customers via phone calls and emails to build relationships with key contacts.
  • Provide basic calculations to the current standard for all products specified by you.   
  • Detailed handovers to the project team when orders are received.
  • Provide excellent customer service; attend occasional office and site visits to develop customer relationships, solve technical issues and develop product design.   
  • Carry out product presentations as a training aid to staff and customers.
  • Conduct site installation training sessions for customers when required.

Probe Technical Recruitment, providing Manufacturing, Production & Quality Recruitment Support since 1994

 

Are you a Process Engineer looking for your next challenge?  Would you like to be part of a busy, fast paced manufacturing organisation, who are super busy, who would embrace your ambition and experience?

No 2 days are ever the same here!  This is a very friendly, dynamic facility, and as their Process Engineer, you will be tasked with ensuring process capability and process improvement to existing and new programs.

BENEFITS

  • £38,000 - £45,000 - Dependant on experience
  • Working directly with the Senior Management team
  • Excellent Pension and holidays
  • Busy, very friendly manufacturing organisation
  • A genuine chance to make an impact

DUTIES OF THE PROCESS ENGINEER

  • Ensure process capability and provide support and process improvement to existing and new programs
  • Own and evaluate processes
  • Track project timing and escalate delays
  • Confirm feasibility and costs for engineering changes
  • Ergonomic assessments
  • Evaluate layout proposals
  • Identify obsolescence
  • Carry out / support trials on site
  • Ensure processes are correct
  • Raise internal deviations
  • Support new product introductions

REQUIREMENT OF THE PROCESS ENGINEER

  • Ideally Degree educated, however equivalent experience is readily considered
  • You will have experience gained form within a manufacturing environment
  • Equipment specification and process optimisation knowledge
  • Assembly, vacuum / thermo forming, general industrial machinery / tooling, setting experience and FMEA
  • Microsoft office
  • A friendly disposition

This is a fast -paced manufacturing environment and would suit an energetic, dynamic individual

The role is commutable from Walsall, Birmingham, Sutton Coldfield, Lichfield, Barton Under Needwood, Tamworth, Burton Upon Trent and Measham

Probe Technical Recruitment, providing Manufacturing, Production & Quality Recruitment Support since 1994

 

Due to continued growth, this long-standing business is looking to recruit an experienced SHEQ Manager, on a part-time basis, covering two local sites.

Reporting to the senior management team, they can offer a varied and structured career for the right candidate.

24 hours per week will be required, they can offer flexibility on days worked.

Salary: £38,000 - £40,000, dependant on experience (pro-rata)

Commutable From: Derby, Nottingham, Leicester, Lichfield, Cannock, Tamworth

SHEQ Manager Candidate Requirements

  • Experience working within Quality, Environmental and H&S Management systems
  • Completing internal and external audits
  • Implementation of documentation and procedures
  • Experience managing ISO standards
  • The SHEQ Manager will have experience of delivering health & safety training
  • NEBOSH Health & Safety

SHEQ Manager Key Responsibilities

  • Carry out site inspections to check policies and procedures are being properly implemented/followed
  • Keep records of inspection findings and produce reports suggesting improvements
  • Periodically monitor and update the company training matrix and organise training as required
  • Support the investigation of accidents and near misses and produce relevant statistics
  • Keep up to date all company ISO annual accreditations
  • Periodically review risk assessments for work activities and ensure these conform to the relevant guidance
  • Set up/attend H&S representative meetings. Each month you will report findings of internal audits and any significant H&S issues to the monthly senior management meeting
  • The SHEQ Manager may be required to deliver toolbox talks to the staff should we have a significant H&S incident

Probe Technical Recruitment, providing Manufacturing, Production & Quality Recruitment Support since 1994

 

This is an excellent opportunity, for an experienced Assistant Training Manager, to work with an established leader in their market, who are part of an international manufacturer, operating from a new, start of the art facility.

They have a great work environment and a real family feel on-site, which you would be welcomed into.

The businesses growth continues, with revenues doubling this past two years, with further revenue increase expected going forward, including a recent acquisition of another company, further extending its product offering and expanding the geographical sales of the business.

With UK based assembly, the operations focus is on providing high quality products, customised to each customers unique requirements in short lead times, whilst maintaining a cost base competitive with imported products.

Hours and Benefits

  • 8:30am – 4:30pm, Monday to Friday
  • 10 – 15% company performance bonus
  • A family feel working environment
  • New, state of the art facility
  • Huge company growth is continuing
  • 33 days holiday

Commutable From: Northampton, Wellingborough, Rugby, Kettering, Bedford, Milton Keynes

Role Function

Reporting to the Training Manager, the Assistant Training Manager will help manage a new training facility, taking day to day control of the design and delivery of theory and practical training packages for clients comprehensive product range and technology training modules.

Assistant Training Manager Candidate Specification

  • The Assistant Training Manager will have experience in delivering both theoretical and practical training
  • Qualified to City & Guilds 3667-2 or -3
  • BT Openreach approved trainer (preferable)
  • Minimum of five years’ experience installing outside plant fiber networks underground and over head
  • Comprehensive knowledge of fiber cable preparation, splicing, connectorisation, cleaning, inspection, use of optical test equipment
  • Comprehensive knowledge of underground and overhead deployment including cabinets, poles, closures, MDU’s and customer connections

Key Responsibilities

  • Manage Copper LAN, Fiber LAN, Fiber to multiple connections
  • Design and delivery of technology training modules
  • Develop and deliver customer tailored, nationally recognized training programs both theory and practical
  • Liaising with product Management and R&D teams to ensure comprehensive training packages are developed for the latest products in a timely fashion
  • Be able to work with both internal and external stakeholders
  • Develop training plans and programs for client’s product portfolio
  • Administer and manage student registration and certification 
  • Deliver and assess training programs
  • Cultivate a continuous professional development culture within the Fiber to the Home community

Probe Technical Recruitment, providing Manufacturing, Production & Quality Recruitment Support since 1994

 

Design Engineer (Manufacturing & Assembly Environments)

We are currently working with a modern manufacturing facility based in the Wolverhampton area, who have been seeing extensive continued business and turnover growth since the start of 2021

The company operates in a modern production and assembly facility, and they are now seeking an internal Design Engineer to support their day-to-day process operations. This position will allow better and the smoother running of the Assembly Area of the business to ensure the build and sign-off of over 20,000 electro-mechanical products per year. 

  • £32,000 - £35,000
  • Bonus c£3,000
  • Pension 
  • 33 Days Holidays (Including Bank Hols)
  • 37.5 hrs per Week 
  • 1pm Finish on Fridays

Design Engineer Duties:

  • The role will focus on supporting the design of tooling (Jig & Fixtures), equipment and process systems used within the facility. This will require 2D & 3D CAD design skills to develop solutions to solve immediate issues on the shop floor as well as long term efficiency improvements across the team
  • To take the design lead on the identification, design and manufacture of equipment’s used across the manufacturing facility. Identifying and sourcing technology improvements and being a key design resource during new product developments for the company. 
  • The role will communicate regularly and update with the Operations Team and evaluate new designs and the production methods best used to manufacture the company’s products.
  • Create and maintain good documentation and records to ensure all projects are compliant, safe and effective.  
  • Reporting into the Operations Manager, the role will be a key part of the operations focus on a wide range of improvement projects, to ensure a more effective delivery of manufactured and assembled products for the future.

Design Engineer Responsibilities:

  • Design & commission jigs and fixtures to support assembly.
  • Create Manufacturing Plans
  • Maintain Manufacturing Plans using In-Design software
  • Create layout plans using 3D CAD 
  • Liaise with the internal R&D team to resolve component obsolescence issues
  • Technical Support for manufacturing equipment used in the area
  • Develop, maintain, and improve Manufacturing Processes and Controls
  • Lead and/or support Cost Reduction programs
  • Initiate and/or Support Capital Projects
  • Design, implement and improve Material Storage Systems
  • Initiate and/or support a culture of Continuous Improvement.
  • Manage the implementation of Engineering Change
  • Design and commission fixturing for the area
  • Provide technical/engineering support to our Suppliers
  • Work with R&D and Suppliers to manage change and introduction of new parts

Experience required for the Design Engineer role.

  • A formal qualification in Engineering or Design (Manufacturing/Electrical/Mechanical Eng degree or equivalent)
  • A strong background in creating design solutions for Shop Floor and manufacturing environments
  • CAD (3D Creo, Solidworks or similar)
  • Experienced in manufacturing process’ in the field
  • Machining design experience desired

This is a great opportunity for an experienced Design Engineer that has been involved in either a Process, Capital Equipment or DFM background, to join a busy and dynamic team within a fast-growing organisation.

Commutable from: Walsall, Wolverhampton, Stourbridge, Cannock, Dudley, Birmingham, Stafford, Telford, Shrewsbury

Probe Technical Recruitment, providing Design, R&D & Projects Engineering Recruitment Support since 1994

 

We have an opportunity for a Multi Skilled Maintenance Engineer to join this successful manufacturer based in Worcestershire. This is a “hands on” role where you will be joining a medium sized maintenance team to undertake planned and reactive maintenance tasks on plant machinery.
 
Multi Skilled Maintenance Engineer Role Benefits:

  • Up to £39,500 salary (depending on shift pattern)
  • Generous 25 days holiday
  • Company contributory pension scheme and life cover
  • Gym membership
  • Share option scheme
  • Commitment to assist with professional development.

Multi Skilled Maintenance Engineer Role Description:

  • You will be joining a team of Engineers to undertake both Electrical and Mechanical planned and reactive maintenance tasks to plant machinery across the facility. 
  • This is a “hands on” multi skilled role and you will be supporting presses, ABB and Kawasaki robots, hydraulics and pneumatics, and PLC run plant machinery in a production environment. 
  • We have opportunities to work on either alternating 6am – 2pm / 2pm – 10pm Mon – Fri, or permanent Night shift Sun – Thurs, 10pm – 6 am.

Multi Skilled Maintenance Engineer Skills and Qualifications

  • You will ideally be Apprentice trained and/or hold a relevant Engineering qualification such as City & Guilds or ONC/HNC.
  • Successful candidates will be able to read and understand electrical, hydraulic, and pneumatic drawings, and will also hold fault finding abilities with PLC controls.
  • It is integral that you can demonstrate experience of working within a previous Maintenance role supporting plant and equipment within a manufacturing environment. 

In return you will be joining an Organisation that can offer career progression and professional development, a generous salary, and excellent benefits. 

This Multi Skilled Maintenance Engineer position is commutable from: Worcester, Redditch, Kidderminster, Bromsgrove, Stourbridge, Birmingham and surrounding areas.