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TECHNCIAL SUPPORT ENGINEER

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Chelcie Coyne
Senior Consultant

Job Descriptions

Probe Technical are looking to recruit a full time and permanent Technical Support Engineer to join a world leading supplier in their field. Privately owned, their global reach extends to 20 countries, and in the UK they develop and manufacture bespoke products which are exported around the world.

This is a great opportunity to join them in a key role as Technical Support Engineer, where you would provide a proactive, effective, and efficient technical service and customer complaint root cause analysis function within the business. The successful candidate with clear focus and direction will ensure all deliverables are achieved, on time and to the highest quality standards within a rapidly growing and developing organisation.

The excellent package details for the role of Technical Support Engineer include:

  • Salary £46,000 + Bonus
  • Monday – Friday hours are 7am – 4.15pm Monday – Thursday and Friday 7am – 12pm 
  • Company Pension 
  • Enhanced Annual leave of 24 + 8 days holiday increasing with length of service to 26
  • 4x Death in Service 
  • Private Medical Insurance after 12 months 

To make a successful Technical Support Engineer you will be a very driven individual with a proven track record in a technical electro / mechanical fault-finding and Service work whilst also being able to lead and develop a small team. Experience with an ERP system such as SAP is essential along with a minimum of HNC in Mechanical or Electronics. Other key duties involve:

  • Co-ordinate all activities within the Service / CCF department such as primary investigations, and corrective action
  • Processing customer enquiries for mechanical, electrical, documentation and testing requirements according to agreed procedures.
  • Quotations for service work and spares to the required specifications.
  • The requirement of quick response times to customer complaint enquiries is essential to sales companies and end customers, therefore the role is measured against agreed KPIs.
  • Ensure primary inspections are completed in accordance with department service level agreements and that technical clarity is assured.
  • Manage end to end all customer complaint investigations through to root cause and prepare suitable technical reports.

The Technical Support Engineer role is commutable from Northampton, Wellingborough, Bedford, Leicester and Peterborough.