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CUSTOMER ADVISOR - PLANNING

Job Description

This is a fantastic opportunity to join a leading business who are in a period of exciting growth. They are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. They continue to expand rapidly in the UK and internationally, a business that has doubled in size these last few years.

They are proud of their fast-paced and dynamic manufacturing environment, where customer satisfaction and continuous improvement are at the heart of everything that they do.


Customer Service Advisor Pay, Hours and Benefits

  • £25,000 - £26,000 (possibly negotiable)
  • 37.5 hours per week, Monday – Friday, 9:00am – 5:00pm
  • 23 days holiday plus bank holidays
  • Life insurance cover
  • Employee Assistance Programme

The Customer Service Advisor role is commutable from the following areas: Derby, Nottingham, Sutton in Ashfield, Mansfield, Chesterfield.

Customer Service Advisor Role Overview

If you are looking for a job where you can genuinely go home at the end of the day saying that you’ve made a positive difference to someone’s life, then this is the role for you! This is a role with a family-owned business who are expanding in the UK and internationally. Customer Care / the Customer Experience is key to this role - you will have the opportunity to see customers through the whole process to a successful outcome.

Customer Service Advisor Candidate Requirements

  • A planning professional with excellent customer service and great organisational skills
  • Self-management with a ‘can do’ attitude
  • Excellent telephone manner
  • A genuine passion for helping people
  • Confidence using Microsoft Excel, Word, internet & email
  • Accuracy and attention to detail
  • Logical approach
  • Able to work to agreed process & procedures to meet and excel customer expectations

Customer Service Advisor Key Responsibilities

  • Liaising with installation partners and customers to arrange installation of products
  • Planning and organising installations using our business system
  • Completing all documentation with the highest levels of accuracy and providing this to the relevant parties
  • Dealing with queries relating to installation and finding solutions
  • Dispatch and track products and update stakeholders of any issues
  • Maximising opportunities for installations
  • Ensuring all documentation is received following installations and actioned

Please Note: Candidates must have the right to live and work in the UK.

Our aim is to help you secure the best possible future for yourself & this is a totally FREE service to all our Candidates.

If you believe that your skills and experience match what we are looking for please call me or APPLY and I will be in touch.

Should you want to learn more about any of our OFFICE, SUPPORT & ADMINISTRATION vacancies, or should you just want to discuss your particular needs, then please do not hesitate to contact me to have an informal, confidential chat.

Probe Technical Recruitment, providing Office Support & Administration Recruitment Support since 1994

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Role Overview

An experienced Project Manager with proven structural steel / steel structures / structural engineering experience, is required to join a continually growing, reputable structural company who work on a multitude of projects, including: structural buildings & cladding, rail, construction, rail, MOD, utilities and nuclear.

The Project Manager will manage multiple complex projects to completion, leading projects through every stage of the project life cycle, from planning to delivery. If you thrive in a dynamic, fast-paced environment and have the ability to maintain focus under pressure, you may be exactly what we’re looking for.

As a Project Manager, you’ll be a key member of the team, responsible for establishing and maintaining a strong rapport
with clients, contractors, and other stakeholders. The ideal candidate will have excellent communication and time
management skills and strong attention to detail.

Salary £35,000 - £42,000 dependant on experience
Office based - Monday to Friday

Commutable From: Derby, Nottingham, Leicester, Burton upon Trent, Tamworth, Lichfield


Project Manager Candidate Requirements

  • Academic qualification in Project Management would be ideal, but isn’t essential
  • Proven experience across either structural steel, steel structures or structural engineering
  • Demonstrated expertise in project management through all phases of a project life cycle
  • Advanced negotiation and conflict resolution skills
  • Ability to work effectively under pressure and time constraints in a fast-paced, rapidly evolving environment
  • Excellent written and verbal communication skills
  • Advanced knowledge of project management best practices and methodologies and commitment to improving internal practices


Project Manager Key Responsibilities (but not limited to)

  • Involved in project planning sessions to set project goals and objectives, determine timelines, define tasks, and outline resources necessary to successfully complete the project
  • Select and manage a team from among internal and external sub-contractors
  • Monitor the progress of projects, including addressing issues that may arise and ensuring project deliverables are completed on time
  • Use an appropriate tracking tool to coordinate different elements of the project
  • Follow standard processes as defined by the Association for Project Management (APM) or Project Management Institute (PMI)
  • Manage relevant budgets ensure compliance with processes such as RFP generation and PO generation
 

This is a fantastic opportunity for an experienced Toolmaker to join an established, world renown iconic British manufacturer, a trusted name in quality, innovation, and tradition. 

As an employer, it blends deep-rooted values with forward-thinking design and engineering — offering a workplace where craftsmanship, creativity, and pride in product truly matter. 

Employees become part of a legacy that continues to shape the industry. For those who want to work with purpose, in a business respected worldwide for its authenticity and excellence, this is more than a job — it’s a place to grow, contribute, and be proud of what you help build.


Toolmaker Salary, Hours and Benefits

  • £45,000 dependant on experience
  • 39 hours per week on rotating shifts
     - Week 1: Monday to Thursday 6.00am – 2.00pm, Friday 6.00 – 1.00pm
     - Week 2: Monday to Thursday 2.00pm – 10.00pm, Friday 1.00pm – 8.00pm
  • 25 days holiday, plus bank holidays
  • Company performance bonus
  • Life Assurance
  • Company Sick Pay
  • Company discounts
  • Free on-site parking


Commutable From: Derby, Nottingham, Leicester, Burton upon Trent, Newark

Role Function 

The Toolmaker will be a responsible for the manufacture, maintenance and continuous improvement of production press tooling, jigs, fixtures, gauges, and special purpose machinery.

Toolmaker Candidate Requirements

  • Time-served apprentice and NVQ or equivalent in Tool making or Machining
  • Strong background in precision engineering and toolroom operations
  • Skilled in operating Toolroom machinery (lathes, mills, grinders etc)
  • Experience with press tooling, fault diagnosis and tool repair
  • Ability to read technical drawings
  • CNC experience
  • Ability to produce jigs & fixtures
  • TIG welding experience desirable or willing to learn


Toolmaker Responsibilities

  • Manufacture and modify tooling, jigs, fixtures, and special-purpose machinery
  • Interpret and work from engineering drawings to determine the best manufacturing methods
  • Operate a full range of Toolroom machinery (milling, turning, grinding, CNC etc)
  • Assemble and disassemble press tools, check tolerances and ensure functional performance
  • Diagnose faults and carry out effective repairs


Onsite Capabilities

  • The Toolroom gives full control over the servicing and quality of company tooling. Equipped with an impressive range of machinery – HURCO 3 Axis CNC Miller, lathes, pillar drills, Lumsden and surface grinders – they can manufacture complex parts and maintain critical press tooling without relying on external suppliers.
  • In addition to maintaining existing tooling, the Toolroom team also designs and manufactures bespoke tools, jigs, and fixtures, ensuring precision and reliability in every part of production.
 

This is a great opportunity for an experienced Manual Machinist to join an existing team in their new facility.

The company offer a full Manual Machining Service for products, across Manufacturing, Fabrication and General Engineering.

To be considered for this role, you will be Apprentice Trained, with proven manual machining experience on both Lathes and Milling machines.  

Manual Machinist Role Benefits:

  • £36,400 - £40,560 dependant on experience (£17.50 - £19.50 per hour)
  • Paid overtime
  • Day time shift, 7am – 4pm, Friday’s 8:30am – 3pm (40 hours per week)
  • No tools required

This Manual Machinist position is commutable from: Derby, Burton, Nottingham, Ripley, Ashbourne, Matlock, Castle Donington and surrounding areas. 

Manual Machinist Candidate Requirements

  • Apprentice trained
  • It is essential that you have proven experience of setting and operating manual lathes and milling machines
  • Competency in milling, grinding, drilling and lathe work is all essential along with working to tight tolerances
  • Experience with sleeving, bushing housings, and stubbing shafts required
  • A good attitude to work
  • Driving Licence
  • No training provided, you must have the above skill set and ability to hit the ground running

Manual Machinist Duties

  • You will be required to operate Manual lathes and Milling machines and carry out repairs on various mechanical components from customers. 
  • You need to be capable of working to drawings and samples and generate drawings on occasions with the ability to work on your own initiative and as part of a team. 
  • 50% of the work is working from drawings and 50% repair and breakdowns, where working of your own initiative is essential
  • Occasional customer site visits, to discuss future projects and urgent work. Possibly sketch the job if required – transport will be provided.