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SERVICE ENGINEER - International

Job Descriptions

Are you looking for a Service Engineer role with a difference?  Are you able to give the highest level of service possible?  Are you looking for a challenging role where no two days are the same in a role where 70% of your work will involve international travel?  Looking to develop within a thriving organisation?  Then this could be the role for you!

This is an outstanding  opportunity for an experienced Service Engineer.  This position offers an excellent salary, great benefits package incl 28 days holiday, Contributory pension scheme and the  potential to learn and develop within the business.  

As the Service Engineer, you will be working in a fast paced and rapidly growing customer support organization with an outstanding reputation and a global leader. 

As the Service Engineer, your duties will include:

  • Focusing on Customer Service & Support and include installation/commissioning and upgrades of capital equipment at customers' premises, as well as warranty support. 
  • Your territory will be Global; therefore, worldwide travel is essential.
  • You will be located in the UK Head office (Bedford) as part of a team providing 24/7 technical support 
  • You will be required to travel to customers' sites to lead Installation and upgrade projects 
  • Also, to carry out service & inspection work in line with on-going service schedules.
  • While at site, you will be required to co-ordinate installation resources, liaise with the customer to resolve any problems, ensuring a successful conclusion to the relevant installation / project. 
  • You will also be responsible for increasing the customer service activity ensuring relevant and timely reports are submitted as required

I would be very interested in speaking with you if you are/ have:

  • Previous Experience as a Service Engineer within the Flexible Packaging, Digital Printing, Narrow Web/Tag & Label Finishing Equipment, or Specialty Printing sectors would be advantageous
  • Experience in the maintenance and operation of slitting & rewinding equipment would be an advantage.
  • An understanding of basic mechanical and/or electrical engineering principles and previous maintenance or a service engineering background.
  • Strong background in a field-based customer support role.
  • A basic experience of working within remote diagnostic, technical support solutions in a customer support environment is desirable.
  • Good interpersonal and communication skills.
  • The ability to work on your own initiative.
  • Good level of multi-skilling (electrics, mechanics, pneumatics, hydraulics, etc...).
  • The ability to communicate verbally and in writing to a high level in English is essential and other languages would be a great attribute.

Benefits for the Service Engineer:

  • Excellent Salary and OTE
  • 28 days holiday incl Bank Holidays
  • Contributory Pension scheme up to 5%
  • Mobile Phone
  • Workwear provided
  • International Travel